Radisson

Radisson Acqua Hotel & Spa Concon

http://www.radisson.com/concon-valparaiso-hotel-cl-2511299/chicncn
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TripAdvisor Traveler Rating:

4.0 of 5 stars
Based on 773 traveler reviews
Ranked #2 of 8 hotels in Concon
  • Certificate of Excellence 2015
    Certificate of Excellence 2015

Traveler rating

  • Excellent
    336
  • Very Good
    268
  • Average
    88
  • Poor
    50
  • Terrible
    31

Type of Traveler

  • traveler_type_families
    Family
    95
  • traveler_type_couples
    Couples
    448
  • traveler_type_solo
    Solo travel
    19
  • traveler_type_business
    Business
    110

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room. Room Tips (5)
Hotel Photos
Concón Hotel Exterior Concón Hotel's Exterior View Massage Treatments in Concón Acqua Spa in Concón Concón Hotel with Indoor Seawater Pool
Traveler Photos
Frente del hotel

Most Recent Traveler Reviews:

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  • Mauricio P
    Santiago, Chile
    “Problemas de seguridad”
    Reviewed 
    February 05, 2016
    Trip type: 
    Family
    I recently stayed in your hotel and left a comment in the book available at the front desk when I checked out. The hotel has not yet contacted me to follow up, which I find suprising. My two-year-old daughter severely burned her hand on the chimney tube located in the hot tub on the hotel's rooftop balcony. The wood-burning stove for the hot tub is enclosed with a wooden structure, but the hot metal tube, or chimney, is unprotected. It would be very simple and inexpensive to construct a wooden barrier around it, up to a prudent height, to prevent accidents. It is a brutal contradiction that children are not allowed into the Spa area pool, but **are** allowed on the balcony where there is a device that functions with a direct combustion fire. My daughter was under my care, and was in fact in my arms when the incident occurred, but the accident was inevitable given that the hot tube was located so within reach and without any protection around it. It is irresponsible of the Radisson not to warn against this danger: there is no sign about the hot device anywhere near the hot tub. The Assistant Manager of the hotel was very kind when we explained to her what happened, but did not offer us any concrete support. This incident RUINED our vacation, primarily due to the time we spent at the clinic that afternoon (three hours) and during subsequent follow-up visits to the doctor upon our return home (three more visits). ​ The hotel seemed very on top of informing guests that children are not allowed in the Spa pool (we were told this upon check-in), but completely unconcerned about warning guests of the danger to children in the rooftop hot tub (and we had been EXPLICITLY told that the rooftop balcony and hot tub were open to children). Better priorities would be appreciated. The message we take away from this is that the hotel is more concerned with the peace and quiet of its non-guest spa members than with the safety of its children guests. It should be added that the Spa pool (warm salt water) is ideal for children. The hotel might consider setting a specific schedule during which this pool is open to children. We were told that the hotel was not initially designed for couples with children. If this is the case, please don't accept our money, and tell us that the hotel does not accept children, but do not gamble with their safety.
    Stayed 
    February 2016
    Rooms
    Value
    Sleep Quality
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    Review collected in partnership with this hotel
  • James Paul W
    Houston, United States
    “Con Con”
    Reviewed 
    February 03, 2016
    Trip type: 
    Family
    Rooms and service were terrible. Location is outside Vina del Mar with no beach. Most rooms have no a/c and you must pay extra for one. The A/C had a terrible noise that the maintenance group could not fix while we were there. Wait Staff in restaurant was terrible. They all acted like they were too good to be a waiter.
    Stayed 
    February 2016
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
    Christian B, General Manager at Radisson Acqua Hotel & Spa Concon, responded to this review,
    February 04, 2016
    Dear Guest, we regret not having met your expectations, I'll see with our areas of maintenance and f&b comments delivered in order to improve them. Thanks for your comments Best regards Christian Bernales B
  • nunop131
    Boston, Massachusetts
    “Ocean views galore!”
    Reviewed 
    January 28, 2016
    Trip type: 
    Couples
    Fantastic views of the ocean from just about anywhere in the hotel. Stylish modern decor; spacious rooms; friendly staff; great restaurant and bars. Easy access to Vina Del Mar and Valparaiso, but in quiet Concon area.
    Stayed 
    January 2016
    Rooms
    Value
    Sleep Quality
    Location
    Cleanliness
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.