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Customer Support


Find answers to your frequently asked questions.

This support topic is in the Your Account category.

How do I check my Gold Points balance?
As a registered Radisson.com guest, your Gold Points balance will be displayed on your personalized My Account each time you visit Radisson.com. You may also call Member Services at anytime for questions and balance information and (please have your 16-digit Club Carlson number available):
  • in the United States and Canada call +1 (888) 288-8889
  • in the Caribbean, Mexico, Central and South America call +1 (402) 501-5623
  • in Europe, the Middle East and Africa call +44-20-794-90378
  • in Asia and the Pacific call +61-2-9320-4477.

Frequently Asked Questions