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TripAdvisor Traveler Rating:
Based on 107 traveler reviews
Ranked #6 of 10 hotels in Hartford
29% of travelers recommend
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Molly VSaint Cloud, MN, United States“Avoid if possible”ReviewedJuly 29, 2015Trip type:BusinessThe room service was fabulous but the rest was a disaster. I needed to request shampoo be stocked in my room. I asked for a breakfast menu and they got me a lunch menu first, then a do not disturb sign, and finally 3 breakfast menus. The parking arrangement is in a garage where you need to keep track of the passes ... I do not need to keep track of one more thing. I lost one and ended up being late to my work as a result.StayedJuly 2015Review collected in partnership with this hotelJuly 30, 2015Dear Molly V, We appreciate you feedback and apologize that we did not meet you expectations. We do appreciate the positive feedback regarding room service. We did have a technical issue with our parking cards that caused our guests confusion and we are sorry for the inconvenience. Fortunately that issue should be rectified soon. We hope you will give us the opportunity to be of service to you again in the future. Safe Travels!
- Edward AHartford, United States“Bad Experience”ReviewedJuly 18, 2015Trip type:FamilyThe bartender at Bistro Z left the bar area for long periods of time and left the Customers frustrated. She did not provide us new drink glasses on subsequent drinks. We extended our stay for one night only to find out that our room was booked to someone else. No other rooms of our type (two bed) were available. Problems were not addressed and remedied properly.StayedJuly 2015Review collected in partnership with this hotelJuly 19, 2015Dear Edward A, We appreciate your feedback and will look into your comments further. Our staff is required to be at their station until relieved by another staff member or manager. We apologize for the inconvenience. Safe Travels!
1-5 of 50 reviews
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