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TripAdvisor Traveler Rating:
Based on 330 traveler reviews
Ranked #2 of 15 hotels in Kitchener
69% of travelers recommend
Certificate of Excellence 2015
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- 25rogerg“poor response to a bad situation”ReviewedAugust 28, 2015Trip type:FamilyWe are not complainers and when our plumbing went haywire in the bathtub at 6:50 a.m. and a maintenance man had to be in our room for a long time and could not fix it. The management did not make it better by not offering us either a refund of our room cost or at least replace it by a free night so our stay was lest than pleasant.StayedAugust 2015Review collected in partnership with this hotelAugust 29, 2015Dear 25rogerg We are sorry to hear of your experience did not meet your expectations during your recent stay. It is unfortunate when situations like this arise. We take every preventative measure to make sure that all guests are affected as little as possible. We hope for another opportunity to exceed your expectations in the future.
- Shawn Ttoronto, Canada“good”ReviewedAugust 25, 2015Trip type:Couplesnice rooms...comfy mattresses, went for a conference, reception for speakers was a small room, however it was well taken care of by hotel catering. If travelling to Kitchener again I would probably go back and try to make use of the other facilities.StayedAugust 2015Review collected in partnership with this hotelAugust 26, 2015Dear Shawn T Thank you for sharing your feedback on your recent stay with us. We are thrilled that you had a great stay and that your room was comfy. Thank you for choosing us for your hotel needs for your convention. We look forward to having you as our guest again in the future.
1-5 of 125 reviews
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