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TripAdvisor Traveler Rating:
Based on 325 traveler reviews
Ranked #38 of 295 hotels in Mexico City
73% of travelers recommend
Certificate of Excellence 2015
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- EELMOMonterrey, México“review”ReviewedOctober 09, 2015Trip type:Couplesit was good, I preffer other locations it was not awesome like other stays in other places. the zone is not the best, but is close to different amenities, I recomend the stay even though I didnt get the best service as gold member of the firm as I get in other locations.StayedOctober 2015Review collected in partnership with this hotelOctober 10, 2015Very good days: We thank you for taking the time to favor us with your kind comendtarios, for us is very important to know your stay to identify areas of improvement as they told us, I will verify your data nuetro operating system to get in touch with talk to you and give more real to what tells us the tracking service. We look forward to receiving your visit and the opportunity to offer the quality service they deserve. Comprención for your attention and thank you very much. Have a great day.
- Lucas ASydney, Australia“Better options out there”ReviewedSeptember 06, 2015Trip type:FamilyThe room assigned to me upon check-in was so small that only one person at a time could use the bathroom or the sink area. In addition to that, the toilet was leaking water onto the bathroom floor for 2 days. I initially told the front desk about the problem and they sent an employee who attempted to repair the leak by applying a silicone type of material to be base of the toilet. However water continued to leak from perhaps the water tank located above the toilet. On the second night of my stay, due to the continued water leakage, I asked the front desk if it was possible to change rooms. The employee was very kind, professional, and promptly offered to move me to a larger room. The room itself was much better than the first one, featuring city views towards Tacubaya. A few other things however made this stay less than perfect: The room service food was below acceptable standards: The whipping cream on the brownie tasted very artificial and remained hard after almost 48 hours at room temperature. The brownie itself tasted industrialized (not freshly made). The orange juice was the only room service item that I was able to finish. The room service tray also sat in the room service door (which is located inside closet of the room) for over 24-hours without being picked up. Lastly, I ate several breakfasts at the hotel’s restaurant and I was disappointed that there was no soy milk or other food choices for persons with vegan dietary needs. The staff however was very attentive and kind. But for the price I paid, I would have rather stayed at the Sheraton Four Points in the Col Roma neighborhood for example. The water pressure of the showers and sinks are very strong at the Sheraton. This was my first time staying at a Radisson Hotel.StayedAugust 2015Review collected in partnership with this hotelSeptember 07, 2015Very good days: On behalf of the Hotel we want to thank your kind comments certainly help us verficar the service we are providing and improving in points that mark us. However we will continue following up on the survey we did have please fill all your data and gladly we will find a way to solve this. Have a nice day and we are in contact.
1-5 of 15 reviews
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