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TripAdvisor Traveler Rating:
Based on 227 traveler reviews
Ranked #35 of 293 hotels in Mexico City
73% of travelers recommend
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Serena KVancouver, Canada“Never again”ReviewedMarch 15, 2015Trip type:CouplesCustomer service was poor with the only exception of Daniel the bellman/concierge. We called prior to arrival to request for a king bed and upon check in we confirmed it was king bed. When asked for an upgrade as a Silver Club Carlson member, the girl checking us in informed us there is no upgrade and changed her previous statement saying king bed is not available no more. When we finally checked into Rm 420 with 2 beds, we found hair was on bed, bathtub was dirty, toilet seat was falling off and safe was locked. We were informed by front desk that nobody have access to open the safe until the next morning. We were offered a room move which was supposedly to be 5 minutes but end up we have to come back after dinner (11:30pm). The new room 424, the sink was plugged, TV remote was missing and one of the ceiling lights were out. As it was really late, we reported the issues next morning and maintenance came quickly to solve the issues. The biggest issue of our stay was money exchange. We were informed each room can only do a maximum of 100 dollars exchange per stay. This was not stated any where on the website nor were we informed of this at check in. This is extremely inconvenient as there is no exchange center close by and how would a guest know to come prepared? To add to the inconvenience, the GSR who was helping with the exchange took almost 20 minutes for the transaction and gave us attitude. The only positive thing about the stay was the help Daniel (bellman). He gave us good advices and tips in getting around town.StayedMarch 2015Review collected in partnership with this hotelMarch 20, 2015Muy buenos días: En nombre de todos los colaboradores del Hotel queremos agradecer su comentarios, para nosotros es muy importante saber de su estadía y detectar puntos de mejora como lo que nos comenta. Antes que nada quiero reiterarle mis disculpas, como le había comentado en la encuesta anterior que nos hizo favor de hacernos llegar ya dimos seguimiento a esta situación que nos comenta y se tomaron las medidas pertinentes para que no tengamos otro incidente como estos. Esperamos que en algún otro momento nos pueda favorecer con su preferencia y brindarle el servicio de calidad que usted merece. Así como también le comento que ya se cargaron sus puntos de compensación por el incidente a su tarjeta de cliente especial Club Calson. ,
- Enrique BPittsburgh, Pennsylvania, Usa“Nice, centric hotel at reasonable rate”ReviewedMarch 05, 2015Trip type:BusinessStayed here twice. Nice and centric to a city. Wifi included and breakfast charged at a decent price. Room was clean and quiet. Bathroom worked fine. Recommend an upgrade to a room with air filter and Business Center privileges for a small daily fee, includes bottled water daily. Popular tacos restaurant nearby (for Mexican standards).StayedFebruary 2015Review collected in partnership with this hotelMarch 13, 2015Muy buenas tardes: En nombre de todos los colaboradores del Hotel queremos agradecer sus amables comentarios, nos agrada saber que su estadía con nosotros fue placentera, esperamos poder contar nuevamente con su preferencia y agradecer personalmente sus comentarios. Que tenga un excelente día.
1-5 of 10 reviews
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