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TripAdvisor Traveler Rating:
Based on 543 traveler reviews
Ranked #39 of 68 hotels in Ottawa
55% of travelers recommend
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Carmen Carmello VToronto, Canada“Very welcoming and clean”ReviewedNovember 25, 2015Trip type:BusinessOverall great customer service, nice reception at the front desk. big improvement in dinning room. nice clean place to stay. huge bonus when you do a lot of traveling, nice to know your going to a clean welcoming place.StayedNovember 2015Review collected in partnership with this hotel
- Curtis DDeep River, Canada“I wouldn't stay again, but I'm a bit of a hotel snob.”ReviewedNovember 17, 2015Trip type:CouplesInitially given the wrong room. Stayed in the St. Laurent suite. The room was big, but pretty basic. Duvet had holes in it. The remote for the sleep number bed didn't have a battery cover. The employee at check in carried himself as though he should be working in a cheap motel. Parking was not free and the spots were extremely small. When I stay in hotels, it's usually for an occasion, so I like to get something a little extra special. This hotel did not deliver.StayedNovember 2015Review collected in partnership with this hotel
- Megan DMattawa, Canada“bad”ReviewedNovember 16, 2015Trip type:Couplesnot only did we have a problem with the parking, we also had a problem with the movies we rented on the tv. our room really wasn't anything special for the price. and the restaurant attached to the hotel is not worth the money either. we travel often. and for me to say i would go to this hotel again would be a lie. i would never go to it again. 1) the parking. we have a truck that has nothing done to it. we had the hardest time going into the parking lot it scrapped all the top of our antenna and we ended up having to go all the way to the bottom of the parking lot where it says not to go. so we are able to park. there were cars taking up 3 spaces for one little car. so the front desk told us to park at the parking garage down the road when we returned that night to find out that the parking garage was closed and t here was no where else to park so we went all the way to the bottom again to park even know it says we were not supposed to. 2) the tv. we rented a movie and watched it no problem. the 2nd movie we rented stopped half way through and said we had to pay for it again. the staff was nice and waved this charge for us however it is a bummer. 3) our room it was small and had a weird smell. we got use to the smell however both mornings we went there we were woken up by things going on in the ally. one was a delivery truck at 11 at night. no clue why they were so laud. and the next morning it as construction at 6 am. it was a horrible stay. and i would not recommend this hotel to anyone.StayedNovember 2015Review collected in partnership with this hotelNovember 19, 2015Dear Megan, Thank you for sharing your feedback and rating your stay. While were pleased to hear that the staff was nice and assisted with the issue you encountered with the second movie we were saddened to hear of your unsatisfactory experiences during your stay. We apologize for the issues you encountered with the noises in the alley and additionally for the parking issues. We take every precaution to make sure our guests are affected as little as possible and were saddened to hear this was not the case during your stay. We hope you will consider giving us another chance to exceed your expectations.
- Murray Msarnia, Canada“well located for business”ReviewedNovember 15, 2015Trip type:BusinessThe hotel is well located, great staff and priced to meet my needs. I have frequently used this hotel when in Ottawa. Good staff support, polite and friendly. New restaurant was very good with good service.StayedNovember 2015Review collected in partnership with this hotel
1-5 of 128 reviews
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