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TripAdvisor Traveler Rating:
Based on 427 traveler reviews
Ranked #35 of 68 hotels in Ottawa
55% of travelers recommend
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- John KScarborough, Canada“Incorrect Booking”ReviewedMay 19, 2015Trip type:FamilyArrived to find my room with two double beds for 3 adults had been changed by one of the staff to a room with one double bed for 3 adults. They apologized for the mistake, but offered no solutions to rectify the error. They were full up and couldn't offer us another room.StayedMay 2015Review collected in partnership with this hotelMay 20, 2015Thank you so much for taking the time to rate our downtown Ottawa hotel. We are truly sorry this happened to you. After reviewing your account, I can confirm that it was indeed one of our front desk agent's mistake at the time of booking - a human error; I assure you we have addressed this issue with the team member and we are ensuring a similar situation does not happen again. Given that we were sold out, we were unfortunately unable to fix the problem during your stay, but I would like to welcome you back to our Radisson Ottawa with a complimentary upgrade to an Executive Suite on your next visit. In order to book your room, please reach out to firstname.lastname@example.org, our Guest Experience Manager. We apologize for this issue and we look forward to hosting you back and offering you a great stay!
- Ake PUppsala, Sweden“Radisson Ottawa”ReviewedMay 10, 2015Trip type:BusinessAn average hotel in a good environmet, close enough to the govenment offices I visited (NRC). Helpful at checkin and checkout was quick. Very clean room but the so called queen size bed - well if it is a small queen maybe. Had a room facing off street but the nose from fans and activities down at ground was high as was the noise from AC in room. The bathroom was also kept very clean. Had some other guests talking late night outside my room and thogh they were not so high in their voices I heard exatly everything they said...StayedMay 2015Review collected in partnership with this hotelMay 12, 2015Thank you so much for taking the time to review our downtown Ottawa hotel. We sorry to hear you were disturbed by noise during your stay and we will be addressing these issues with our Preventive Maintenance Manager to ensure a similar situation does not happen again. We are glad to see, however, that you enjoyed the cleanliness of our rooms our our effficient and helpful front deks staff - we will be sure to share your comments with them. We truly appreciate your feedback as we will use it to fine tune our operations in the hopes that we can exceed your expectations in the future!
- Edward AOttawa, Canada“A place to sleep”ReviewedMay 05, 2015Trip type:FamilyEverything was good except for the noise from the ice machine all night both nights, and some rowdy's who were mercifully quieted by the hotel staff. 200 character minimum? seriously? Brevity is not a character flaw whereas in my humble opinion excess verbiage is something to be avoided by any means possible. I do hope the bright light that decided that many words might lead to something positive that could be gleaned from my comments reads this and reconsiders such a foolish requirement, since I almost chose not to send in the survey at all when I saw it!StayedMay 2015Review collected in partnership with this hotelMay 07, 2015Thank you so much for taking the time to rate our downtown Ottawa hotel. We are sorry to hear about your experience close to the ice machines and we will be sure to look into this to ensure a similar situation does not happen again. Even though we understand the rowdy guests that were by your room are out of our control, we are glad to hear our team resolved the problem in a timely manner. The 200 character minimun requirement by TripAdvisor is to encourage a detailed review by guests and to prevent short comments - you can get to 200 characters pretty quick as it counts each letter and spaces, but I am sure TripAdvisor will see your comment and will make note of it in order to fine tune their operations. We thank you again for your feedback and look forward to welcoming you back soon!
1-5 of 82 reviews
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