We stayed at this hotel as one of the contracted hotels with the hockey tournament. One would think that if they are a contracted hotel, they would welcome kids...well...not so much. There is a gentleman on staff that patrols the place, and I don't think he likes people in general. Within the first 5 minutes we were there, the kids got in trouble, and were told to keep it down (we arrived at 4:45pm). Later that night the parents were chatting while waiting and getting on the elevator, and the unhappy gentleman stopped the elevator and told the PARENTS to stop talking and keep it down. We were not loud, not drinking, we were coming from the pool where we were SUPERVISING our kids. One of the grandparents was even asked to leave the pool because she had a cup of hot tea in a Radisson styrofoam cup that was from her room. If you are going to host sports teams (and there were 4 in the hotel at the same time), you need to understand that there are KIDS on these teams. In sharing stories, ALL of the teams had the same experience, one that wasn't making us feel very welcome. Then I met Heather. She ROCKS. She listened, was helpful, and things changed a bit after speaking with her. Gina at the bar also went above and beyond for us, and to these ladies, I want to personally thank you. The place is a bit dated, and some of the rooms that some people had were absolutely disgusting, mine was ok. One kid on the team had to change rooms 3 times. Location to the rinks was awesome, and as previously noted, the bar was ok, and the kids really enjoyed the pool table. I can understand why the hotel would be a little wary if they have had a bad experience with teams before, but all kids are not bad, and if you don't want to deal with them, then don't be the contracted hotel for the sporting events, and you won't have to deal with them! Great hockey tournament, would definitely come back to play, probably would not stay at this hotel again if given the choice.
Review collected in partnership with this hotel
January 25, 2015
Dear Stacey, I am sorry you experienced problems during your stay. I will be sure to review your comments with our staff so that we can improve our service. Our goal is to ensure that all guests have a great stay and a good night sleep. We will use your comments to train the staff on how to better handle youth sports teams. Thank you for your comments.