Radisson Hotels & Resorts is committed to change and innovation in all key areas including its growth strategy, operations, franchising, sales and marketing, and technology, to operate with maximum effectiveness in a highly competitive business environment.
Expanding global presence
Radisson continues to expand its presence in key markets in the Americas, Asia Pacific and Europe, the Middle East and Africa, reaching new markets and customers. The foundation for expansion; focusing on total guest satisfaction, industry-leading loyalty programs and extensive customer relationship programs.
Reservation technology
The company's business delivery technology reaches 125 countries: providing instantaneous, convenient service for customers, travel consultants and hotel staff. The "Curtis-C" reservation system is also accessible through airline reservations systems worldwide, toll-free numbers (in the U.S. and Canada 800-333-3333) and the brand's award- winning Web site, www.radisson.com.
"Yes I Can!" training program delivers
As part of its focus on total guest satisfaction, Radisson offers one of the hospitality industry's most dynamic guest relations training programs called "Yes, I Can!" This program translates the core of the company's service philosophy for hospitality excellence to the front-line service employees in Radisson operations worldwide. Celebrating its 20 year milestone this year, "Yes I Can!" has become a central part of the Radisson culture, creating a point of difference for the brand in the manner with which customers are served.
"Stay Your Own WaySM"
Radisson has introduced a bold new advertising campaign that speaks directly to the frequent guests' desire to have more control over their hotel experience. The new advertisements use the tagline "Stay Your Own Way" with a variety of headings such as Stay Fit, Stay Focused and Stay Full, which shows on a personal level how each traveler has his/her own idea of what they want to do during their stay. Radisson is working to develop an array of options that will further enable guests to have more control during their stay.
Guests can check-in online with Express YourselfSM
Express YourselfSM is the hotel industry's first pre-arrival, online check-in system. Guests book their reservation and can check-in online at www.radisson.com up to seven days in advance of arrival.
Upon arrival guests show their credit card and Check-in Pass for identification and their room key and hotel information packet is ready and waiting. Online check-in is available throughout the Americas and at Radisson Edwardian Hotels in the United Kingdom.
What's your Sleep Number®?
Exclusively at Radisson hotels in the U.S., Canada and the Caribbean, the Sleep Number bed by Select ComfortTM. The Sleep Number® bed uses air chamber technology which enables the firmness of a queen or king-size bed to be adjusted to each guest's precise comfort level, their Sleep Number®.
Complimenting the Sleep Number® bed is customized bedding including plush feather and down sleeping pillows, a signature duvet, color-coordinated bed skirt and decorative chenille runner.
Rewarding guests with goldpoints plussm
Radisson Hotels & Resorts is part of the goldpoints plussm program from Carlson Hotels Worldwide that offers guests the freedom and flexibility to earn rewards more quickly than any other hotel program. For more information, visit www.goldpointsplus.com.
Currently, Gold Points® are earned at all Radisson hotels in the United States, Canada, the Caribbean, Mexico, Central and South America. Residents of these countries can earn points at Radisson SAS and Radisson Edwardian hotels in Europe as well. Members of goldpoints plus earn 10 Gold Points per U.S. dollar spent on the room rate and 1,000 points every time a member books their stay online.
Rewarding travel agents
Radisson is the only hotel company to offer a patented online loyalty program for travel agents called Look To Book®. Travel agents automatically earn points toward valuable merchandise and incentive awards in return for booking Radisson hotels. This exclusive highly successful program, that has just reached its 15th anniversary milestone, includes travel agents in 106 countries worldwide.
Global partners
Radisson has grown from its home country of the United States to become a global leader in the hospitality industry by entering into management agreements, licensing and through embracing partnerships with existing hotel companies. Examples of the company's highly successful partnerships include Rezidor SAS Hospitality's development of Radisson SAS hotels and three other Carlson hotel brands in Europe, the Middle East and Africa, and Radisson Edwardian Hotels in the United Kingdom.
Privately-owned
Radisson Hotels & Resorts, with headquarters in Minneapolis, Minnesota is one of the lodging brands of Carlson Hotels Worldwide. Carlson Hotels Worldwide is part of Carlson Companies, Inc., one of America's largest privately-owned corporations.
Radisson hotels are named after the famous French explorer, Pierre Esprit Radisson, who visited many parts of the Upper Midwest and Canada during the 17th century. |
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