Effective Date: April 1, 2015
Last updated: December 2, 2015
Various entities control and process your information.
Depending on how you interact with us, different legal entities will control and process your information. For example, if you make a hotel reservation online, the hotel will be the data controller. If the hotel is located in Europe, the Middle East or Africa (except for Radisson Blu Edwardian hotels), Rezidor Hotels ApS Danmark will be the data processor on behalf of the hotel. In turn, Carlson Hotels, Inc. will be the sub-processor to assist Rezidor Hotels ApS Danmark with the online booking process. If the hotel is located anywhere else in the world, Carlson Hotels, Inc. will be the data process on behalf of the hotel.
If you join one of our loyalty programs, Carlson Hotels, Inc. will be the data controller and the data processor.
We collect information from and about you.
We collect contact information. For example, we might collect your name and email address. We may also collect your phone number or mailing address.
Travel Agent Information. If you are a travel agent and you enroll in our travel agency loyalty program, we will collect your travel agency ID number. For U.S. travel agents who accrue certain point levels, we may also collect your social security number if required by law to do so.
We collect demographic information. We may collect information like your gender, age and language preferences.
We collect guest stay and loyalty program information. For example, we collect information on the hotels where you have stayed, your dates of arrival and departure, goods and services purchased, special requests and service preferences. We collect information on your use of our loyalty programs, including how you earn and redeem points.
We collect payment information. For example, we may collect your credit card number if you make a reservation online.
We collect business information. For example, we collect contact and other relevant information about your business if your business enrolls in one of our loyalty programs, or if your employees or agents use a corporate account to do business with us.
We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile apps, we may collect your GPS location. We might look at how often you use the app and where you downloaded it. We collect this information using the tracking tools described below and in compliance with applicable local law. To control those tools, please read the choices section below.
We collect information in different ways.
We collect information that you give to us. For example, if you make a reservation online, or enroll in one of our loyalty programs. We also collect information if you contact us or participate in a promotion.
We collect information about you automatically. Where permitted by law we use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website. We may have third parties collect personal information this way. Learn more about these tools and how you can control them at www.radisson.com/section/privacy.cookies/privacy.sidemenus. We also collect information from our mobile apps.
We get information about you from third parties. Where permitted by law, we may get information from entities within the Group or from other third parties with whom we do business. We may get information from persons acting on your behalf, for example if someone makes a reservation for you. We may also get information from social media platforms and advertising and analytics providers.
We combine information. For example, we may combine information that we have collected offline with information we collect online, to the extent covered by the transactional purpose or your consent. Or we may combine information we get from a third party with information we already have.
We use information as disclosed and described here, subject to your consent obtained depending on where you live.
We use information to respond to your requests or questions. For example, we will use your information to provide the services you request, such as to fulfill a request for a hotel reservation, and to send you a pre-arrival email, a post-departure email, or to ask you to participate in a customer survey. Where legally permitted, we may use your personal data to personalize your experience with us. We might use your information to respond to a question about your loyalty account or to fulfill a redemption request. We use social security numbers and tax ID numbers to process tax documents.
We use information to improve our websites and services. We may use your information to make our hotels, services and loyalty programs better. We might use your information to customize your experience with us. Where legally permitted, we may combine information we get from you with information about you we get from third parties.
We use information to administer our site and for internal operations.
We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.
We use information for marketing purposes. For example, we might send you information about new services and special offers. We might also use your information to serve you ads about our hotels, loyalty programs and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails. We obtain consents as required by law before marketing to you. To manage this, read the choices section below. We may also use push notifications on our mobile apps.
We may share information with third parties.
We will share information within the Group where legally permitted.
We will share your information with data processors that perform services on our behalf. For example, we share information with vendors who send emails and other communications for us. We also share information with companies that help us operate our sites or run promotions and advertisers and advertising networks that assist us in marketing and advertising our products and services. Some vendors may be located outside the United States. We may also share information with analytics and search engine providers who act on our behalf.
We may share information with our business partners where legally permitted. .
We may share information with a successor to all or part of our business. For example, if part of our business or assets are sold, we may disclose user information as part of that transaction.
You have certain choices about sharing and marketing practices.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Choices you make are device specific.
Information containing personal data of Russian citizens may be transmitted from the Russian Federation to countries that ensure an adequate level of protection for personal data, including the European Union and the United States, and other countries that may not be party to the Data Protection Convention and may not ensure adequate level of protection for personal data. By submitting information to us on our sites and apps, submitting forms to us, or registering on our sites and apps, you grant us consent to process your personal data.
Your California privacy rights.
Our sites and children.
We use standard security measures.
We store information both in and outside of the U.S. and EU.
Information we collect may be stored in and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. U.S. laws may not afford the same level or protection as those in your country.
We may link to other sites we don't control.
Feel free to contact us if you have more questions.
You can also write to us or call at:
If you want to correct or update your information with Carlson Hotels, Inc. or one of our hotel brands, please email us at email@example.com.
If you have questions about an individual hotel's practices or the information it has, please contact that hotel directly.
If you have questions about Radisson generally, that do not relate to your information or our privacy practices, you can always reach us through the Contact Us page.
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