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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 319 traveler reviews
Ranked #3 of 11 hotels in Copley
Certificate of Excellence 2017
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- jeffreycF5497LHAuburn Hills, United States“Great concert, average room review by jeffreycF5497LH from Auburn Hills, United States”ReviewedAugust 12, 2017Trip type:CouplesMy wife and I chose the Radisson because of the hotel website's pronouncement of "Attend Concerts at Nearby Blossom Music Center." What we experienced was an "average" stay - except for the woman's thong which I found hanging in the closet area of our room. That was unusual. The room apparently was given a cursory cleaning before our arrival given the presence of the thong in the closet and the absence of regular coffee packets on the desk, only decaf. Beyond those items - the down-like material in the bed comforter had clumped considerably but uniformly across the surface of the comforter leaving a lumpy appearance and texture. The top sheet of the bed had a gum-like spot on it and the extra blanket which was kept in the closet area had bare spots where the fabric had worn completely off the backing. In addition, the internet service was very slow compared to the service my wife and have experienced at other hotels. Taken as a whole, our stay was an "average" experience. The concert, on the other hand, was well above average.StayedAugust 2017Review collected in partnership with this hotel
- briankT1213ETWest Bloomfield, United States“Poor customer service review by briankT1213ET from West Bloomfield, United States”ReviewedAugust 07, 2017Trip type:BusinessHotel was kept in average shape. The room was ready when I arrived. It was clean and made up. Staff made me feel very unwelcome. Each time I interacted with the staff it felt as if I was inconveniencing them. Bar tender did not want to serve our group. Breakfast staff was uninterested in serving us breakfast.StayedAugust 2017Review collected in partnership with this hotelAugust 10, 2017Thank you for taking the time to reach out to us. It is good to know that you were pleased with the cleanliness of your room. On the other hand, we apologize that you were not satisfied with your stay due to the service you received from our staff at that time. This is certainly not the kind of experience we would like you to have. Our team is striving hard to make sure our guests are comfortable and are receiving our best service. Your feedback is appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again from now on. We hope for another opportunity to make a more favorable impression in the future.
- Mike H“Not the quality you would expect review by Mike H”ReviewedJuly 24, 2017Trip type:FamilyI had a level of expectation when I booked. I had just stayed in a Homewood Suites, a Hilton and even a Country Hearth Suites in the previous four weeks. This ranks as by far the worst. Poorly kept grounds, unfriendly staff who would rather ignore guests than welcome them or even talk to them. 90% of the times I went by the front desk there was no one there. Needed sheets and was told I could walk to the front desk to get them if I wanted them. The interior of the room was nice and I loved the King bed firmness. When that's all I love about a place, I really didn't lvoe the place.StayedJuly 2017Review collected in partnership with this hotelJuly 27, 2017Thank you for your feedback. It is good to know that you were delighted with the room accommodations and the comfort of the bed. However, we are sorry to hear that you were not pleased with the hotel condition and the service you received from our staff at that time, which made your stay less pleasurable. Your comments will be shared with the hotel management for improvements and we hope that you will consider staying with us again so that we may have the opportunity to provide you with an experience that is truly excellent in all aspects.
1-5 of 103 reviews
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