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TripAdvisor Traveler Rating:
2.5 of 5 stars Based on 467 traveler reviews
Ranked #37 of 50 hotels in Albany
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Nelson V“Great service review by Nelson V”ReviewedJanuary 01, 2018Trip type:Solo travelStaff was very friendly at check-in, and the food at wolf lounge was delicious. As a an elite rewards member I received a free upgrade, which was an excellent room with a king bed. Will stay again, happily.StayedDecember 2017Review collected in partnership with this hotel
- 529howarddBinghamton NY, United States“old and tired, staff attitude to match review by 529howardd from Binghamton NY, United States”ReviewedDecember 22, 2017Trip type:BusinessStayed 6 days, if I had a nickel for every "I'm sorry sir" I heard, it would have paid for at least one night. Overall appearance in the hallways and rooms a little dingy and worn, some peeling wallpaper and stained grout in the bathroom, and some stained carpets in the halls. It looks "tired" overall, not clean and bright. Restaurant service terrible and slow. Pool OK when open, but very limited hours. I'll stay elsewhere next time.StayedDecember 2017Review collected in partnership with this hotelDecember 24, 2017Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We are continually working to improve the condition of the hotel to enhance our guest's experience and expectations. We hope for another opportunity to exceed your expectations. Should you have any concerns arise during or after your next stay, please reach out to any of our employees directly.
- NavyvettFort Morgan, Colorado“Comforts of Home review by Navyvett from Fort Morgan, Colorado”ReviewedDecember 22, 2017Trip type:BusinessThe layout of this hotel is interesting and fun. As soon as I entered the lobby, I could feel the spirit of the holidays. The staff were professional, friendly, knowledgeable, and fun. I had a great night's rest in the Tower section of the hotel!StayedDecember 2017Review collected in partnership with this hotel
- P839XIscotth“Perfect hotel review by P839XIscotth”ReviewedDecember 12, 2017Trip type:FamilyWonderful staff, clean rooms, and very accomodating. The shuttle service offered was so great and very convenient. Rooms were ready early and breakfast was good at the hotel. Love the bartender at the lounge and started staying there last year, stayed this year, and will continue to stay each year for our family gatherings.StayedDecember 2017Review collected in partnership with this hotel
6-10 of 191 reviews
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