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TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 768 traveler reviews
Ranked #33 of 70 hotels in Baltimore

Traveler rating

  • Excellent
    310
  • Very Good
    244
  • Average
    123
  • Poor
    58
  • Terrible
    33

Type of Traveler

  • traveler_type_families
    Family
    397
  • traveler_type_couples
    Couples
    99
  • traveler_type_solo
    Solo travel
    35
  • traveler_type_business
    Business
    159

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
The Standard King Room at the Radisson Hotel at Cross Keys Lobby Bar at the Radisson Hotel at Cross Keys Lobby at the Radisson Hotel at Cross Keys Lobby at the Radisson Hotel at Cross Keys Entrance at the Radisson Hotel at Cross Keys

Most Recent Traveler Reviews:

  • CarolandFred
    Chesapeake, Virginia
    “Stuck in nasty traffic for hours, but Radisson's comfort made up for it! review by CarolandFred from Chesapeake, Virginia
    5.0  of 5 stars
    Reviewed 
    July 09, 2019
    Trip type: 
    Family
    My husband, our dog & I were traveling from southern VA to Baltimore on a Friday afternoon. We hit traffic & detours almost all the way. The trip usually takes 6 - 7 hours. This trip took over 10 hours. It was nice to be welcomed when we finally arrived.
    Stayed 
    July 2019
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
  • jonayew
    Philadelphia, United States
    “A genuine nightmare review by jonayew from Philadelphia, United States
    1.0  of 5 stars
    Reviewed 
    July 08, 2019
    Trip type: 
    Family
    The hotel smells and has bugs. The food was horrible, but the staff are friendly. My room was switched once because of the smell of dog poop. The next room really wasn't any better. It had bugs, multiple bugs. My daughter and I checked in at 11pm and was checked out first thing in the morning. I paid for a breakfast package, We were better off staying in our car and spending our money at a real breakfast restaurant.
    Stayed 
    July 2019
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    heather p, Hotel Reputation Champion at Radisson Hotel at Cross Keys, responded to this review,
    July 09, 2019
    Dear jonayew, Thank you for taking the time to share your feedback. On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. We at Radisson Cross Keys pride ourselves on our customer service, and it was painful to read your comments. Please call me at your convenience so that we might discuss your experience further for we are not aware of the problems that you encountered. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. I hope to have a chance to speak with you soon. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
  • Happiness35155249595
    “Great Staff review by Happiness35155249595
    5.0  of 5 stars
    Reviewed 
    June 20, 2019
    Trip type: 
    Business
    Very accommodating and helpful staff. Also very friendly. Room was very clean. Elevators and pool are dated. Nice location and quiet. It met my needs to do business that was right at the hotel. If you need a place to have a conference and people are coming from out of town, they it would work well.
    Stayed 
    June 2019
    5.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.