Radisson Hotel at Cross Keys, Baltimore

It was a great hotel for it's location. Only issue was they need to be more mindful of people with disabilities. For a hotel of that size to only have two rooms that were accessible is just not right. Do better is all I can say.

The hotel staff was by far the most rude I've ever experienced. The first night, the wedding party I was with decided to go to the bar where we were served by Mitch. Mitch is the main reason for the low score. He was so incredibly offensive. I asked if he had a sparkling white wine and he laughed in my face and said no. One woman in our party happened to work for a gin distillery and pointed out that the bottles tasted like they had been tampered with and watered down. We ordered a plain shot of Beefeater Gin and could confirm that it was certainly not pure. He also refused to serve a member of our party who mentally disabled but over 21, legally allowed to drink alcohol, and was only asking for a Diet Coke. It took him over 30 minutes to receive each drink ordered, and it was served with a huge side of attitude. Our entire party was so disgusted by his behavior that we did not go back to the hotel bar after the wedding the next night as planned, but instead took our very large business elsewhere. Secondly, I was part of the wedding party and had reserved a room for Saturday. I asked for an early check-in, if possible, and was greeted very rudely by a young woman at the front-desk. As I walked up, she was being scolded by her manager for her poor attitude. Unfortunately, she then also gave it to me. She said there was nothing she could do about an early check-in, without even checking, despite me telling her there was no way I could check in all day because I would be IN THE WEDDING STAYING AT THE HOTEL. Twenty minutes later I decided to check with her manger, and what do you know, there was a room available. She asked me who told me nothing was available and when I told her the girl, she rolled her eyes. The only good part of my stay was the cleaning staff. They were all incredibly sweet and helpful. Always greeting with a smile on their faces and kept the place very clean. They are the only reason I am giving a 1 and not a 0 as a score, as I do not want them to be penalized for the mismanagement by everyone else. I can guarantee you I will never be staying here again, and if I hear of anyone I know going to Baltimore I will do everything in my power that it takes to discourage them from staying at this establishment.

Rude,inefficient and indifferent front desk. Food service staff friendly and hard working. The setting is very nice but rooms and dining need an update. Front desk staff need training in customer service and professionalism.