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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 1,657 traveler reviews
Ranked #18 of 21 hotels in Buena Park
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- gabrielcY4585RG“Un-inclusive review by gabrielcY4585RG”ReviewedOctober 14, 2017Trip type:Solo travelSpotty Wifi, the further you get from your room, towards the center of the hotel, the stronger the wifi. Shouldn't it work the other way around? Room key didn't work despite the 4 pairs they gave me. I had not TV guide. I had to fumble around channels and do guess work over what network I was watching. The pool is big enough for children. For such a prime location on a main street near an attraction like Knott's Berry Farm, I would expect a better upkeep in maintenance. The gym is a joke. Something like 4 or 5 treadmills none of them operational or even plugged in. Free weights were a poultry offering I was there for a week. Not a great experienceStayedOctober 2017Review collected in partnership with this hotelOctober 15, 2017Thank you for staying with us and would like to apologize about your stay. We are trying to change everything at the same time and some item have not been address. We just change to spectrum cable and are waiting them to print out channel listing, we should just do it our self. We are addressing the key issue every day and think we know what going wit them. Thank you again and hope to see you next year when everytjing will be taken care of .
- U492PValiciacLas Vegas, United States“ROOM KEY DIDNT WORK/CONSTRUCTION DISRUPTIVE review by U492PValiciac from Las Vegas, United States”ReviewedOctober 10, 2017Trip type:FamilyBasically hotel staff is inconsiderate at this location. they placed a family of 4 with a 2 year old and 3 year old in a room that the room key did not work and we had to wait outside until someone could open our door EVERY TIME we wanted back in. We were the only room on the first floor where the construction was happening so we had to walk over all the debris every day and night. Along with the noise at 7:30am this was far from a great vacation which we saved all year for. NEVER AGAIN>StayedOctober 2017Review collected in partnership with this hotelOctober 12, 2017Thank you for staying with us and sorry we drop the ball during your stay. I am the new general manager and we are working on improving the hotel in every way, remoldong the rooms, staff, cleanness. The rooms should be done by mid November and then we are we are working on public space. We hope to see you again after this is finish.
- Pooja G“Not satisfied with my stay review by Pooja G”ReviewedOctober 10, 2017Trip type:FamilyInternet on 4th floor very poor in strength. The key cards had some issues with all rooms and we had to call someone everytime we wanted to enter in room. Pool was good. Overall I am not satiesfied. Will not recommend to a friend or relative.StayedOctober 2017Review collected in partnership with this hotelOctober 11, 2017Thank you for staying with us and sorry we did not take good care of you. We are planning to upgrade the internet when the renovation is over. I will talk with my staff to make we check the speed at different parts of the hotel to make sure it working good.
- Dave v“A lot of noice! review by Dave v”ReviewedOctober 02, 2017Trip type:Friends getawaya lot of noise. Every morning there were workers who started working around 06:30 with renovations at the hotel. The room was not cleaned properly. The door cards did not work, with no room. As a result, we had to wait for a staff member who opened the door. the kingsize bed was very hard and the sofa bed extremely thin. I do not recommend this hotel to other tourists.StayedSeptember 2017Review collected in partnership with this hotelOctober 03, 2017Thank you for staying with and sorry to hear about the noisy during your stay. I will talk with my staff so that we take care of it better next time. I hope you will stay with us again and hope to see you after the renovation is done.
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