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TripAdvisor Traveler Rating:
3.0 of 5 stars Based on 1,712 traveler reviews
Ranked #18 of 21 hotels in Buena Park
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Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- lazzarotto18Las Vegas, Nevada“Property Review review by lazzarotto18 from Las Vegas, Nevada”ReviewedJuly 14, 2018Trip type:FamilyEverything was excellent about the property in terms of location and customer service. The only issue was the leaking air conditioner in my room. I wish the hotel would have offered me a change of rooms after the 1st day since they knew the condition of the 1st room wasnt up to standards.StayedJuly 2018July 15, 2018Thank you for taking the time to leave us feedback about your stay. We are thrilled to see that your enjoyed your stay overall however i would like to apologize for the issues you experienced with the ac unit during your stay we will be looking further into this issue and hope to see you again next time you are in the area! Thank you again for your feedback.
- 171teresaeSan Antonio, Texas“No towels, no tv, and bad customer service review by 171teresae from San Antonio, Texas”ReviewedJuly 13, 2018Trip type:FamilyNothing worked inside the hotel. Front door shutters broken. No towels were provided. No cable in the room and no urgency when I talk to the staff. I asked several times to have the front door fixed and three times I asked for towels. It was easier to buy my own towels from Walmart.StayedJuly 2018July 15, 2018Thank you for taking the time to leave feedback about your stay. on behalf of our entire team i would like to apologize for the issues you experienced during your stay we will be using the comments you have provided to help make improvements to our hotel. Again thank you for your feedback we look forward to seeing you next time you are in the area!
- jayliah3“Answer is NO review by jayliah3”ReviewedJuly 09, 2018Trip type:FamilyOnly one of the TVs received 1 channel which was snowy. The ceiling is leaking. WiFi only works in the living room area. We couldn’t find the living room remote and later found it in the sofa bed. Also found someone else’s toy inside sofa bed. There’s no sofa bed linens within the room. You have to request it front front desk from what I was told. Same thing with towels. Pool towels are limited. Found a cockroach on the wall. On my day of check out, I was told the manager will call me on July 5th but no calls to me has been made. And I paid almost nearly 300 for 2 nights for this kind of hotel. If you do decide to stay here, try one year from now. Maybe they’ll improve.StayedJuly 2018July 11, 2018Thank you for taking the time to leave us a review. As you mentioned we have been making improvements all around the hotel, however i will be passing on your concerns to our housekeeping department as there should not have been a toy left in the couch.we love to see all of our guest feedback and will use all of your comments to help us make improvements all over our hotel. Again thank you for your feedback we hope to see you next year!
- W6731MZjamesv“Okay as long as you don't need towels or linens review by W6731MZjamesv”ReviewedJuly 09, 2018Trip type:FamilyStayed at this property many times and always have issues. 3 towels for 5 guests, no washcloths or bathmat for tile bathroom floor, no linens for pull out couch. Hassled by staff when we asked for them.StayedJuly 2018July 10, 2018Thank you for taking the time to leave us feed back about our hotel. on behalf of our entire team i would like to apologize for the issues you experienced with the towels its very off that the room was not complete when you checked in, I will however pass these comments onto our housekeeping manager so they can make sure this type off issue is minimized in the future again i would like to thank you for passing on these notes and we hope that next time you are in the area you would consider giving us another chance. Thank you again for your feedback,
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