Frequently asked questions about cruise and airport transportation
Q: How do I make airport shuttle reservations?
A: Please call the hotel directly at +1 (321) 868-6573 and ask for airport shuttle reservations.
Q: When should I make arrangements for the airport shuttle to pick me up?
A: The hotel requests at least a 48-hour notice prior to your arrival.
Q: Where will the shuttle pick me up when I arrive at the airport?
A: Shuttle pickups will be on the ground transportation level of the Orlando airport (MCO). Shuttle pickups for the SFB and MLB airports will be outside the main terminals. Check your shuttle confirmation for more details.
Q: What if my flight is delayed or canceled? Who do I call?
A: If your flight is delayed or canceled, please call the number located on your confirmation email to make arrangements.
Q: Can I make my cruise shuttle reservations ahead of time?
A: You can only make your shuttle reservations ahead of time if you have booked a Park and Cruise Package. If you did not book a package, you may request a time at check-in.
Q: Do you have security for parking?
A: Yes, we have a security guard on site every night.
Q: Where does the shuttle pick me up when my ship returns to Port Canaveral?
A: A Radisson Ambassador will be waiting in the transportation area for your arrival. You may also ask a porter upon disembarkation.
Q: Do I have to make another shuttle reservation for when the ship returns?
A: No, our shuttles run continually until everyone is picked up.