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TripAdvisor Traveler Rating:
4.5 of 5 stars Based on 126 traveler reviews
Ranked #61 of 190 hotels in Charlotte
Type of Traveler
Traveler tips help you choose the right room. Room Tips (4)
Most Recent Traveler Reviews:
- Fearless20162162444“Fine but not what i expected. review by Fearless20162162444”ReviewedDecember 30, 2018Trip type:Friends getawayI made a reservation through booking.com. I was told during check in the rate that I paid half of the normal value. I couldn’t help but think this is why several things weren’t up to par in our room. The mirror lighting in the bathroom didn’t work, the shower door kept opening getting water all over the floor, the drain seemed clogged in the shower, etc. I guess maybe you just get what you pay for, but I think that is poor practice to offer a room at that rate and not provide the same stay as other guests.StayedDecember 2018December 31, 2018Thank you for the review on the hotel and I am so sorry for that issue with the mirror. We do hope to see you again and let us WOW you.
- DayTrip01892686031“Dont expect a 4 star hotel experience! review by DayTrip01892686031”ReviewedNovember 12, 2018Trip type:BusinessNot a typical 4 stars hotel. No toothbrush nor toothpaste, no slippers to walk in the room: these are the musts for 4 stars hotel. refigerator not working and is empty. The room is very clean however. Bed is very comfortable, bathroom is very nice and clean. Free shuttle from and to the airport. Overall a good staying experience.StayedOctober 2018November 14, 2018Thank you for the review on the hotel. I am sorry that your expectations of the hotel were not met. We do offer Slippers and Robes to the guest in business class and suites. I am sorry that this was the only down fall to the hotel stay and we would love to see you again
- Tanya B“Wonderful stay!!! review by Tanya B”ReviewedNovember 05, 2018Trip type:FamilyThe hotel was close to everything. The whole staff was very nice. I enjoyed the bar. The staff was helpful with suggestions and printing out maps. The business center was out of order but was able to go to the front desk.StayedNovember 2018November 06, 2018Thank you Tanya for the review on the hotel we are so glad that you enjoyed your stay with us and we look forward to seeing you again
- Global11928547122“Bad Housekeeping review by Global11928547122”ReviewedNovember 02, 2018Trip type:FamilyI submitted my complaint on your Facebook website and to the company via email.we stayed 3 nights and got partial housekeeping service once. When I complained no one seemed to care nor concerned. The staff during the day was extremely nonchalant and was only there to get a paycheck.StayedOctober 2018November 06, 2018I am sorry to hear that there was issues about your stay. I have seen the Information about this issue and I am working to get to the bottom of who was here and who missed the marks. Also with this I am using this as a learning experience for the Housekeeping staff to make sure this does not happen again. Once again we are very sorry for this issue.
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