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TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 501 traveler reviews
Ranked #2 of 4 hotels in Cromwell
  • GreenLeader Partner
    GreenLeader Partner

Traveler rating

  • Excellent
    139
  • Very Good
    139
  • Average
    119
  • Poor
    62
  • Terrible
    42

Type of Traveler

  • traveler_type_families
    Family
    159
  • traveler_type_couples
    Couples
    59
  • traveler_type_solo
    Solo travel
    34
  • traveler_type_business
    Business
    166

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
Banquet Room Double Room King Room Welcome to the Crowne Plaza Cromwell! Lobby

Most Recent Traveler Reviews:

  • donnabZ2368FO
    Berwick, United States
    “poor hotel review by donnabZ2368FO from Berwick, United States
    2.0  of 5 stars
    Reviewed 
    December 04, 2017
    Trip type: 
    Business
    stayed for one night, phone didn't work, shower water never got hot, older hotel, older room fixtures, no breakfast included, lots of hotels in this area, expensive for what you receive, would stay elsewhere if in the same area again
    Stayed 
    December 2017
    2.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    Agata T, Manager at Radisson Hotel Cromwell, responded to this review,
    December 06, 2017
    Dear Guest On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. Your feedback is extremely valuable to us, as we strive to improve our property over the next few months. Our main priority is to be able to offer a very well maintained and comfortable atmosphere for our guests. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
  • davidhV7167EQ
    Dexter, United States
    “Our family stay at the Radisson in CT review by davidhV7167EQ from Dexter, United States
    3.0  of 5 stars
    Reviewed 
    November 28, 2017
    Trip type: 
    Family
    There is definetly room to improve. The rooms are somewhat outdated. There seemed to be an odor of urine on the 2nd floor of which we stayed. Employees are very friendly. Sheffield's should stay open all day for meals. For the price you pay I felt we over paid especially when we came back in the evening and I dropped my family off at the front of the building and there was a crowd of people smoking outside. Very offensive for a non smoker. Extremely turned off by that.
    Stayed 
    November 2017
    3.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    2.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    3.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    Agata T, Manager at Radisson Hotel Cromwell, responded to this review,
    December 01, 2017
    Dear Guest , Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We are happy that you experienced exceptional Service as intended by our Staff. We sincerely appreciate your business and we value the opinions of our guests. We have designated smoking areas around the hotel for all of our guests . I do apologize that this was a inconvenience We hope to see you again when your travels bring you back to the area!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.