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TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 504 traveler reviews
Ranked #2 of 4 hotels in Cromwell
  • GreenLeader Partner
    GreenLeader Partner

Traveler rating

  • Excellent
    141
  • Very Good
    140
  • Average
    119
  • Poor
    62
  • Terrible
    42

Type of Traveler

  • traveler_type_families
    Family
    159
  • traveler_type_couples
    Couples
    59
  • traveler_type_solo
    Solo travel
    34
  • traveler_type_business
    Business
    168

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room.
TripAdvisor Photos
Banquet Room Double Room King Room Welcome to the Crowne Plaza Cromwell! Lobby

Most Recent Traveler Reviews:

  • Bruce F
    Southington, United States
    “EAST review by Bruce F from Southington, United States
    3.0  of 5 stars
    Reviewed 
    July 11, 2017
    Trip type: 
    Friends getaway
    Room (Coach 1) was warm. We contacted the front desk and asked to have this corrected and it never was. Fortunately, there was a door to Coach 2 which we were able to leave open and Coach 2 was quite cool, providing some relief. also there were no rest rooms on the level where we were located. Rest rooms were available on the level below and required the group to negotiate 15 stairs.
    Stayed 
    July 2017
    3.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    3.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    , Manager at Radisson Hotel Cromwell, responded to this review,
    July 14, 2017
    Dear Bruce, We apologize you were not satisfied with the condition of the hotel during your stay. Bruce we appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We do our best to make all guest request possible. We hope to see you soon
  • laurena957
    Cromwell, CT, United States
    “So-So review by laurena957 from Cromwell, CT, United States
    3.0  of 5 stars
    Reviewed 
    June 28, 2017
    Trip type: 
    Friends getaway
    Stayed at this hotel for a wedding. The couple had a block of rooms set up months ago and the hotel didn't put any of the wedding guests in the same area let alone the same floor. There were two conferences there at the same time and they overbooked apparently. Rooms were clean but in desperate need of updating, as was the rest of the hotel. For the money, I would not stay here again.
    Stayed 
    June 2017
    3.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    3.0  of 5 stars
    Cleanliness
    3.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    , General Manager at Radisson Hotel Cromwell, responded to this review,
    June 30, 2017
    Dear Laurena, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. We try our best to block all groups as close together as possible. Your comments are valued, and your suggestions will be passed on to the appropriate departments. We hope that you can revisit our property in the near future.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.