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TripAdvisor Traveler Rating:
4.5 of 5 stars Based on 820 traveler reviews
Ranked #14 of 84 hotels in El Paso
Certificate of Excellence 2018
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- erestradaSan Antonio, Texas“Quick trip! review by erestrada from San Antonio, Texas”ReviewedSeptember 06, 2018Trip type:BusinessAwesome! This hotel met my expectations. Very clean and comfortable room. My stay was fabulous. The staff is very pleasant and friendly. I will return on future business trips and hope my stay is always as pleasant as this stay.StayedSeptember 2018September 10, 2018We are so happy to know you will be returning, it is our highest compliment! We do hope be to your business trip home! We look forward to your next stay!
- taylorag120Albuquerque, New Mexico“You won't be disappointed! review by taylorag120 from Albuquerque, New Mexico”ReviewedSeptember 04, 2018Trip type:FamilyIf you're looking for a nice, well-kept hotel without breaking the bank, look no further! This hotel provided excellent service and has many amenities that a lot of hotels at this price point do not have. With it's convenient location near shopping, restaurants, and the airport, you can't go wrong!StayedAugust 2018September 10, 2018Taylor, Thank you for your positive feedback! Come back soon!
- drmarksimpson87120Rio Rancho, New Mexico“Never again! review by drmarksimpson87120 from Rio Rancho, New Mexico”ReviewedSeptember 04, 2018Trip type:BusinessI requested a suite when I made my reservations. I was not given a suite. The hotel was argumentative and insisted I did not request a suite. Later that day I showed her my notes indicating the type of room, check-in and check-out days, rate, and confirmation number. She said she would make the rate adjustment. She only gave made the adjustment for one day.StayedAugust 2018September 10, 2018We apologize for the issues you encountered with your reservation. We can assure you we will speak with our staff about ensuring reservations and requests are accommodated appropriately. Thank you for your feedback!
- daavalos13El Paso, Texas“Nice Get away review by daavalos13 from El Paso, Texas”ReviewedSeptember 03, 2018Trip type:FamilyWhile the hotel premises are top of the line and was more than enough to make the experience memorable. The dining experience was lacking in touch, it took over an hour for the food to be delivered, when it arrived the food was cold and was not savory, the drinks already water down from the melted ice. It was really late by the time the food arrived and my girls were hungry so I did not sent it back, but had to reheat the food in the microwave. Also we could tell there was an event in the ballroom area as there was packets of sweet n' low and straws all over the floor that remind through the night and the next day.StayedSeptember 2018September 10, 2018We are happy to know you had a nice experience in your room! We are disappointed to hear about your unsatisfactory experience with your food, I can assure you these will be reported to our food and beverage manager.
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