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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 279 traveler reviews
Ranked #26 of 64 hotels in Fresno
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Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- joshuaT57BW“Thoroughly angry regarding malfunctioning hot water review by joshuaT57BW”ReviewedAugust 14, 2018Trip type:BusinessStaff were extremely friendly. Full - or significant - refund should be offered for malfunctioning hot water, at least when guest does not have the opportunity to change rooms (not discovered til morning of stay).I want to reiterate that the front desk staff was extremely friendly and helpful, apart from what I assume was inability (not unwillingness) to remedy the hot water situation post facto.The absence of restaurant staff was extremely irritating.StayedAugust 2018August 15, 2018Dear joshuaT57BW, Thank you for taking the time to share your feedback. I apologize for the dissatisfaction of your stay. I completely understand the frustration that comes when something isn't working, and I am sorry that you had to deal with that. Upon investigating the matter, it was discovered that the hot water was working in the room, but the shower handle was mislabeled. I would like to talk with you in more detail about this issues you experienced, and am available here at the hotel if you wish to discus it further.
1-5 of 112 reviews
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