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TripAdvisor Traveler Rating:
3.0 of 5 stars Based on 532 traveler reviews
Ranked #2 of 8 hotels in Grand Island
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- pclampe“Think twice before booking review by pclampe”ReviewedJuly 10, 2018Trip type:Friends getawayThe rooms were not clean. We had empty water bottles where there were supposed to be full bottles. We wouldn't have drank them but made us wonder if anyone had cleaned the room. The hot tub was thrown up in and no attempt to clean it was made. The life guards were yelling at kids and making everyone feel uncomfortable. We were with a large group and when we asked for a place to meet for a quick meal we were denied so we ate in parking lot.StayedJuly 2018July 15, 2018Dear plcampe We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
- stanleypietrasGrand Island, New York“a dissappointing 4th review by stanleypietras from Grand Island, New York”ReviewedJuly 07, 2018Trip type:FamilyThis borders on being a third world experience-please do something to salvage the good name of Radisson-this was the most run down property I've ever visited that bore your name. For $200+ per night I at least expect the room key to work.StayedJune 2018
- ericgernatBaltimore, Maryland“Not up to Radisson standards review by ericgernat from Baltimore, Maryland”ReviewedJuly 07, 2018Trip type:FamilyThere were many small issues from the start. Many things in the hotel were not working (front-desk printer, ice machines, room phones), my suite was not cleaned thoroughly, the outside door near the parking lot did not close properly and was therefore unsecured at all times (guest are supposed to use their keycards to gain access), and the outside of the hotel near the pool and river was trashed (lots of beer cans, pizza boxes at 9:30AM). Our keycards did not work properly and I had to have new ones issues twice. I was told this was because the keycard machines were also not working properly. When I returned to my suite after a full day at Niagara Falls I found that housekeeping had left my room door ajar and unsecured for several hours! I reported this issue to the manager, who gave me free breakfast and drink coupons. Breakfast the next morning was cold at 9AM (breakfast ended at 10:30) and some food items were not restocked (all the bread, bagels). The Sterno cans under the warming trays were not even lit! The bar was out of 3/4 of its draft beer and couldn't make frozen drinks. Overall, I found the services of the hotel lacking in every regard. The facilities were not upkept to the standards of a Radisson property and the hassle and disappointment detracted greatly from an otherwise great trip. The staff were fine insofar as they tried to help out as much as possible, but they were either understaffed or not given the proper equipment to do their jobs.StayedJune 2018
- John20180630“OK, but not up to Radisson standards review by John20180630”ReviewedJuly 03, 2018Trip type:FamilyI was here with a wedding group and some things were just missing from the normal Radisson experience. Linen sport coat needed dry cleaning/pressing, but not available. Room linens not always resupplied, although used linens were taken. Asking housekeeping for additional coffee pods, etc. resulted in 'we don't have those'StayedJune 2018
6-10 of 125 reviews
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