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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 1,829 traveler reviews
Ranked #15 of 42 hotels in Green Bay
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Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Cheryl LVancouver, Washington“Quiet, comfortable rooms and great service review by Cheryl L from Vancouver, Washington”ReviewedAugust 19, 2017Trip type:BusinessI stayed here for an event that was held in the adjoining conference center. The service for my stay and at the event was excellent. I especially liked the beds and pillows in my room - very comfortable. I slept well every night. The food for the event, catered by the hotel, as well as the food from the Pine Tree Grill was very good. My favorite entrée at the Pine Tree Grill was the pecan-crusted chicken breast covered with a fresh cherry sauce and served with brown rice and broccoli. The shuttle drivers who drove me from/to the airport were friendly and helpful. There are additional cafes and restaurants in the casino attached to the hotel. I tried a chicken pot pie and salad at Lombardi's, which is in the back of the casino. The food was good, but I preferred the Pine Tree Grill. There are a few grab-to-go places in the front of the casino, where you can buy sandwiches, noodles, hotdogs, and other items. I didn't try those. The hotel also has a coffee shop that sells Starbucks coffee, but it's open only until noon.StayedAugust 2017Review collected in partnership with this hotelAugust 21, 2017Thank you so much for the great feedback! I will be sure to share this with my staff to let them know we exceeded your expectations! Sincerely, Steve Ninham
- madjeanOak Creek, Wisconsin“Worn and in need of updating. review by madjean from Oak Creek, Wisconsin”ReviewedAugust 17, 2017Trip type:CouplesThis hotel room was worn and in need of updating. I felt uncomfortable walking on the carpet and bathroom floors. The carpet was dirty, worn and full of spots. The chair next to the bed was full of stains. It didn't make me want to sit in it. The bed was well made and adequate for sleep.StayedAugust 2017Review collected in partnership with this hotelAugust 19, 2017Thank you for taking the time to reach out to us. We are striving hard for excellence in cleanliness and guest satisfaction. On the other hand, we are sorry to hear that you were not pleased with your stay due to the condition and cleanliness of your guest room at that time. This is certainly not the kind of experience we would like you to have. Your feedback is highly appreciated and will be forwarded to the hotel management for further improvements. We hope for another chance to exceed your expectations.
- Stacy A“Won't stay here again... review by Stacy A”ReviewedAugust 15, 2017Trip type:BusinessWas in a large group for a conference. Several of us had the same issues. One of the dirtiest hotels (rooms) I have ever stayed in. Front desk staff (all 3 days) was surly and uninterested and barely visible. Often had to wait several minutes for anyone to appear to help the line of hotel guests waiting. No porter assistance to/from the room. Really disappointing stay.StayedAugust 2017Review collected in partnership with this hotelAugust 17, 2017Good afternoon, Thank you for your recent visit with us as well as sharing your comments regarding your stay. I am disappointed to hear that we fell short of your expectation regarding customer Service as well as the cleanliness of your room. We can do better than this as most of our guests can attest to. Please contact me when you receive this so I can ensure I can do what is necessary to compensate your for the issues that you had. My email is firstname.lastname@example.org I look forward to hearing from you! Steve Ninham General Manager
- H95MYkarenrFort Collins, United States“Very nice in all areas review by H95MYkarenr from Fort Collins, United States”ReviewedAugust 14, 2017Trip type:BusinessStaff quite friendly and helpful. Room clean and spacious. Good banquet food and also in coffee shop. Hotel offers option of obtaining $5 coupon if you don't want/need your room serviced daily. Can use the coupon at several "eateries" including their Starbucks. Great idea!StayedAugust 2017Review collected in partnership with this hotel
86-90 of 1,022 reviews
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