TripAdvisor Traveler Rating:
Certificate of Excellence 2016
Type of Traveler
Most Recent Traveler Reviews:
- MvCb411Denver, Colorado“Radisson”ReviewedJune 16, 2016Trip type:FamilyGreat location in Zona 10 known as the live zone. Very attentive staff that try to make you feel welcomed and appreciated. Highly recommend it! Muy buen local en la Zona Viva. Trabajadores muy antentos y lo hacen sentir bien venido a uno. Reconmiendo 100%.StayedJune 2016Review collected in partnership with this hotelJune 22, 2016Dear MxCb411, Thank you for taking the time in writing us a comment of your recent stay. We feel very happy you could enjoy our Yes I Can! service. You indeed are a very important piece of our Radisson family. We look forward for your next stay! Regards Gregorio Coca General Manager
- Devon Jguatemala city, Guatemala“Horrible customer service”ReviewedJune 07, 2016Trip type:Solo travelUnwilling to help and accommodate guests. You CAN NOT have a visitor to your room without security escorting you the entire time and being made to feel like a common criminal "for your security sir". If you desire a visitor, even for a few minutes, you must pay an extra charge that is not mentioned anywhere in the paperwork, or online.StayedJune 2016Review collected in partnership with this hotelJune 09, 2016Dear Devon J, We are sorry to hear your unsatisfactory experience during your stay. Our hotel is part of the Carlson Rezidor Group and as a rule we must guarantee our guests safety, the hotel politics does not allow visitors unless they are checked in with the reservation. We attempt to take every precaution and action to make sure our guests are in a safe spot all the time. We would appreciate the opportunity to discuss our hotel rules with you. We invite you to contact us directly at (502) 2421-5151 and ask for me. Regards, Gregorio Coca General Manager.