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TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 824 traveler reviews
Ranked #4 of 47 hotels in Guatemala City
  • Certificate of Excellence 2016
    Certificate of Excellence 2016

Traveler rating

  • Excellent
    356
  • Very Good
    297
  • Average
    99
  • Poor
    42
  • Terrible
    30

Type of Traveler

  • traveler_type_families
    Family
    104
  • traveler_type_couples
    Couples
    105
  • traveler_type_solo
    Solo travel
    57
  • traveler_type_business
    Business
    431

Rating summary

  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Deluxe Suites in Guatemala City Guatemala City Hotel Room Accommodations in Guatemala City Guatemala City Hotel Room Amenities Guatemala City Hotel Rooms
TripAdvisor Photos
Presidents Award 2014 Presidents Award and Renovation of the Year 2015 Our Manager sharing with guests Our Manager sharing with guests Our Manager sharing with guests

Most Recent Traveler Reviews:

  • Staceybev
    “Nice Hotel in the heart of it all review by Staceybev
    5.0  of 5 stars
    Reviewed 
    December 03, 2016
    Trip type: 
    Family
    Great staff, Very friendly and helpful. Hotel currently under construction, but still clean and orderly. Beautiful view of Guatemala City from the rooftop jacuzzi/spa. My room on the 18th floor had a great view. Spacious suite was comfortable for 2 adults and 2 children.
    Stayed 
    December 2016
    5.0  of 5 stars
    Rooms
    5.0  of 5 stars
    Value
    5.0  of 5 stars
    Sleep Quality
    5.0  of 5 stars
    Location
    5.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
  • Cosmike
    San Diego, California
    “Guatemala City review by Cosmike from San Diego, California
    4.0  of 5 stars
    Reviewed 
    December 01, 2016
    Trip type: 
    Friends getaway
    From the moment the shuttle driver (who was waiting right outside the airport door) met us, to the time we checked out, I can't say enough about the staff at this property. They were what defines hospitality in every way. During check-in, we were given a small glass of ice cold lemonade. The bellman got our luggage promptly to our room and asked if we had any questions or needs. We went down stairs for a bite to eat and a drink. Once again, great service and the food was great. The only complaint I have about this place is that it doesn't seen very well insulated. I my side of the hotel there was construction going on so it got pretty noisy very early in the morning. Other than that, I had a great experience at a very fair price. The location is very nice and close to the U.S. Embassy, shops and restaurants, including a Hard Rock Cafe.
    Stayed 
    November 2016
    4.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.