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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 1,118 traveler reviews
Ranked #5 of 49 hotels in Guatemala City
Certificate of Excellence 2017
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- celsop957Guatemala, United States“Personal Observation review by celsop957 from Guatemala, United States”ReviewedOctober 30, 2017Trip type:BusinessWill not stay again. The bottle of lotion as part of bathroom supplies is half-way full which means that it was a USED one. The floor carpet is very tacky and old. There is no noise control or the room should have been constructed to minimize outside of room noise from the corridor. The buffet at RBG could have offered more selections other that local dishes.StayedOctober 2017Review collected in partnership with this hotelNovember 06, 2017Thank you for reaching out to us. We apologize that we fell short of your expectations due to the condition of your room including the amenities, noise and that the buffet at RGB restaurant did not have enough options for you to enjoy during your stay. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We hope for another opportunity to make a more favorable impression in the future.
- jose cmiami florida“Poor customer service, review by jose c from miami florida”ReviewedOctober 22, 2017Trip type:BusinessI don't recommend this hotel, the customer service was terrible, the hotel room was very old, carpet looking very dirty. there are better places around the same price or cheaper. Doesn't look like is advertised, if you can choose something else, please do it.StayedOctober 2017Review collected in partnership with this hotelOctober 23, 2017Dear Jose, Thank you for taking the time and comment regarding your last stay at Radisson Hotel & Suites Guatemala City. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences encountered with the accomodations, carpet and price. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to . Sincerely, Rosario Soler General Manager email@example.com
1-5 of 75 reviews
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