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TripAdvisor Traveler Rating:
4.5 of 5 stars Based on 2,058 traveler reviews
Ranked #3 of 32 hotels in Kalamazoo
Certificate of Excellence 2018
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- eclements2018“Great Place to stay! review by eclements2018”ReviewedJuly 13, 2018Trip type:BusinessThe hotel staff were all very friendly, the hotel and rooms were very clean! The food is great and the area is fun and exciting. We did not have any issues with check-in, check-out or with our room. The bed was comfortable and the room was a great size. We will definitely return in the future.StayedJuly 2018July 13, 2018eclements2018, Thank you for your review! We are ecstatic hear that your time with us was a pleasurable one. :) I'd have to agree that there are so many fun and enjoyable activities here in downtown Kalamazoo -- there's too much to do in a day! We hope you'll come back and soon and give you another "Wow" experience! Thanks! Jessica Hanson Concierge
- Nicole MFarmington Hills, Michigan“July stay review by Nicole M from Farmington Hills, Michigan”ReviewedJuly 12, 2018Trip type:BusinessThis hotel is lacking in maintaining the rooms and also in rewards benefits. Marriott far surpasses in the room quality and in the rewards department. Radisson is also not partnered with American Express.StayedJuly 2018July 13, 2018Nicole M, Thank you for taking the time to leave some feedback. I apologize for your experience while with us in Kalamazoo. It's our goal to make sure each and every guest feels like they're at home away from home and it sounds like we dropped the ball. We'd like to hear more about the issues you encountered during your stay. If you could please give us a call back to speak to a manager, we want to make things right for you. We can be reached at 269-343-3333, ask to speak to Travis T. Swift or Katie Hallup, our Front Office Managers. We hope you'll give us a second chance to give you a "Wow" experience! Thank you! Jessica Hanson Concierge
- Travelmouse64Manalapan, New Jersey“Snotty front desk review by Travelmouse64 from Manalapan, New Jersey”ReviewedJuly 12, 2018Trip type:CouplesDo not stay here. Run away and pick a different hotel. The location is great but the front desk service was terrible. Do yourself a favor and stay at another hotel. There is plenty of parking in town so no need to put up with a snotty girl at the front desk who cannot be bothered to do her job.StayedJuly 2018July 12, 2018Dear Travelmouse64, I was so so sorry to hear this! As a guest, you should be treated with the utmost respect and care and it is absolutely not our standard to have you walk away feeling frustrated. I would like to find out more information about what happened and what was said so that we can address the behavior and make things right in your book. I would love to hear from you, and I am available to talk any time, but regardless if I receive a response or not, I was you to know that your feedback has been heard and it will be taken seriously by myself and our entire team. Sincerely, Katie Hallup Guest Experience Manager (269) 226-3136
- Mary P“Kalamazoo Trip review by Mary P”ReviewedJuly 08, 2018Trip type:CouplesPhenomenal service, great location, great hotel. Katie at the registration desk was so friendly and proficient. Valet staff is also very nice and accommodating. Someone staying at the hotel really needed a wheelchair and the staff was able to get one for this man that he was able to use during his stay.StayedJuly 2018July 09, 2018Dear Mary P, Thank you sincerely for choosing the Radisson Plaza Hotel at Kalamazoo Center! We at the Radisson are very excited that you enjoyed your visit with us, and we hope that you'll select our establishment for future accommodations. Our highest priority is always the comfort and satisfaction of our guests, so we're very glad that you found your stay to be satisfactory. We appreciate your positive review, and we hope to see you again very soon! Warmest regards, Bennett S.
1-5 of 1,124 reviews
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