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4.0 of 5 stars Based on 507 traveler reviews
Ranked #3 of 17 hotels in Kenner
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Most Recent Traveler Reviews:
- stevecI1869YPNew Orleans, United States“Horrible Stay and lied to by hotel. review by stevecI1869YP from New Orleans, United States”ReviewedNovember 14, 2017Trip type:CouplesI waited more than 5 minutes for someone to come to the front desk. No I'm sorry for your wait. No smile. Just can I help you? I did not receive the standard king room I reserved. We were given a room with 2 queen beds. We were there to celebrate my spouses 50th birthday. I was told the room I booked was not available and would have to stay in the room I was given. I went online to see about availability for the 2 nights we were there and they had 4 king room available. They lied. Not happy! To add insult to injury they called the room and offered a $10 breakfast coupon by the inconvenience. I was not interested in their breakfast. We had other plans. My thought was why would you even offer a single coupon when there were to of us? I am very unlikely to stay at the hotel again and will not recommend to anyone I know. Very disappointing hotel stay.StayedNovember 2017Review collected in partnership with this hotelNovember 16, 2017Steve, we regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. We have reviewed your reservation with our central headquarters and find that your original booking for the standard room under the points redemption at this property is a double-Queen room. Upgrades to a King Executive room would be for tier3- Gold or tier 4-Black Elite membership on the club carlson program, whilst tier 1-base -red and tier 2-silver does not qualify. During this sold out weekend, we had quite a few of our upper loyalty members utilizing their membership points. We understand the value of the points and even so the importance of your event. The property had no executive king rooms to allocate to base status reservations as Elite level guests still were to check in which qualified for the upgrade, which also in turn is subject to availability but higher in queue. The reservation teams were restricted to upgrade a base tier redemption. This process can be quite confusing and a simple analogy would be that like an airline seat upgrade, where standby for upgrades is based on availability of seats and tier membership. We apologize we could not do better in this instance. Prior to your next stay, we welcome you to reach out to us so we may review your requested accommodations in detail.
1-5 of 143 reviews
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