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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 1,243 traveler reviews
Ranked #5 of 16 hotels in King of Prussia
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Most Recent Traveler Reviews:
- Monica B“Front Desk needs a make over review by Monica B”ReviewedJuly 19, 2017Trip type:BusinessThe Service from the Front Desk and Banquet Servers was horrible. the attitudes, language and the unprofessional manner in which they served their guest was ridiculous. The Front Desk Agents were very nasty dropping racial slurs and talking down to the guest was regrettable. The Banquet Servers rude and dis-shelved manner was a night mare. Cross this place off your list to visit.StayedJuly 2017Review collected in partnership with this hotelJuly 22, 2017Thank you for taking the time to write a review. We are striving hard for excellence in guest satisfaction. On the other hand, we apologize that you were not pleased with your stay due to the service you received from our staff at that time. This is certainly not the kind of experience we would like you to have. Our team is working hard to make sure that our guests are comfortable and are receiving our best service. Your feedback is highly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again from now on. We hope for another opportunity to make a more favorable impression in the future.
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