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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 888 traveler reviews
Ranked #3 of 14 hotels in Kitchener
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- barbhaase“Dissatisfied review by barbhaase”ReviewedJune 07, 2019Trip type:FamilyThe hotel is nice, the rooms are nice, but don't expect to get the type of room you request. Also, unless you're lucky enough to get a free breakfast, you're better driving a couple blocks to Tim Horton's.StayedJune 2019June 08, 2019Dear Mrs. Haase, First and most thank you for sharing your experience with us. I would like to apologize for the inconvenience. However, I checked your reservation and you booked a room with two queen beds as per your request and that was what you got, but when a guest requests adjoining rooms, we cannot guaranteed it, we con only do our very best and try to accommodate based on availability. unfortunately due to being sold out, we could not fulfill your adjoining rooms request. So we put you as close as we could. As per our breakfast, our hotel has different packages which some packages have breakfast included, and your had booked online which is only room and tax. Our staff works really hard to make sure our guests are accommodated as they need and of course upon availability. We do hope to have the chance to make it up to you.
- mimh236Markham, Canada“Happy Camper review by mimh236 from Markham, Canada”ReviewedMay 27, 2019Trip type:BusinessAlways have a good experience at this facility. Friendly and accommodating staff, nice rooms, decent breakfast. There is easy access to the KW area. The restaurants next door can be accessed by underground walkway and offer varied menus.StayedMay 2019May 29, 2019Dear Happy Camper, We value your feedback and it is great to hear the positive and the things we can do to improve. We appreciate you taking the time to share with us your experience and we will certainly use your feedback to improve and keep giving our care and best service to our guests. We hope to see you again .
1-5 of 416 reviews
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