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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 835 traveler reviews
Ranked #2 of 14 hotels in Kitchener
Certificate of Excellence 2018
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Fearless566859“Good value review by Fearless566859”ReviewedOctober 08, 2018Trip type:FamilyDuring a recent move to a new home we spent one night at this hotel. The staff were all very pleasant, the room was clean and well equipped. The only down side were the mattresses. This location has the “ dial your comfort number” type of mattresses. At first I thought how great as I had always wanted to try one....well now I know not to ever buy one. We found the mattresses to be uncomfortable especially for sleeping on your side regardless of the comfort number.StayedOctober 2018October 13, 2018Dear Fearless566859, Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room accommodation and the number bed. We will review the condition of your bed and we will use your feedback to make sure that this does not happen again. Once again we are very sorry and I cant only imagine how frustrating that must have been. I have shared your concerns with our maintenance staff to ensure our guest rooms and our beds are up to brand standards. Thank you for being so patient and honest about your review so that we can make it right and continue to work on making sure our guests have a pleasant experience.
- carloandbarbNorth Bay, Canada“Family review by carloandbarb from North Bay, Canada”ReviewedOctober 02, 2018Trip type:FamilyGood location great/cleanness great/internet great/lobby very cold feeling with no couches or relaxation area/price for seniors during week high/could include free break-fest/parking can be confusing seems to change each year we come.StayedSeptember 2018October 03, 2018Dear CaloandBarb, Thank you so very much for your great feedback and we are so happy that you had a wonderful stay. We look forward to having you stay with us in the near future. Have a wonderful day.
1-5 of 381 reviews
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