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TripAdvisor Traveler Rating:

4.0 of 5 stars
4.0 of 5 stars Based on 835 traveler reviews
Ranked #2 of 14 hotels in Kitchener
  • Certificate of Excellence 2018
    Certificate of Excellence 2018

Traveler rating

  • Excellent
  • Very Good
  • Average
  • Poor
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Type of Traveler

  • traveler_type_families
  • traveler_type_couples
  • traveler_type_solo
    Solo travel
  • traveler_type_business

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.0 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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TripAdvisor Photos
Function Area Hotel Staircase Bathroom amenities Fitness Centre

Most Recent Traveler Reviews:

  • Fearless566859
    “Good value review by Fearless566859
    4.0  of 5 stars
    October 08, 2018
    Trip type: 
    During a recent move to a new home we spent one night at this hotel. The staff were all very pleasant, the room was clean and well equipped. The only down side were the mattresses. This location has the “ dial your comfort number” type of mattresses. At first I thought how great as I had always wanted to try one....well now I know not to ever buy one. We found the mattresses to be uncomfortable especially for sleeping on your side regardless of the comfort number.
    October 2018
    4.0  of 5 stars
    5.0  of 5 stars
    4.0  of 5 stars
    Wendy H, Ivette Landry at Radisson Hotel Kitchener, responded to this review,
    October 13, 2018
    Dear Fearless566859, Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room accommodation and the number bed. We will review the condition of your bed and we will use your feedback to make sure that this does not happen again. Once again we are very sorry and I cant only imagine how frustrating that must have been. I have shared your concerns with our maintenance staff to ensure our guest rooms and our beds are up to brand standards. Thank you for being so patient and honest about your review so that we can make it right and continue to work on making sure our guests have a pleasant experience.
  • carloandbarb
    North Bay, Canada
    “Family review by carloandbarb from North Bay, Canada
    5.0  of 5 stars
    October 02, 2018
    Trip type: 
    Good location great/cleanness great/internet great/lobby very cold feeling with no couches or relaxation area/price for seniors during week high/could include free break-fest/parking can be confusing seems to change each year we come.
    September 2018
    5.0  of 5 stars
    3.0  of 5 stars
    Wendy H, Front Office Manager at Radisson Hotel Kitchener, responded to this review,
    October 03, 2018
    Dear CaloandBarb, Thank you so very much for your great feedback and we are so happy that you had a wonderful stay. We look forward to having you stay with us in the near future. Have a wonderful day.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.