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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 850 traveler reviews
Ranked #2 of 14 hotels in Kitchener
Certificate of Excellence 2018
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Coastal35719146739Toronto, Canada“Cold room, dirty pillow cover, extra charges review by Coastal35719146739 from Toronto, Canada”ReviewedNovember 20, 2018Trip type:BusinessThe room was too cold when we arrive with my family. I informed the reception and I was instructed how to set up AC. Even though I did what I was told the room temperature was not hot enough. The cover of pillow was dirty, I slept with the other side of pillow. My daughter watched 2 cartoons and they charged us $56 for two cartoons when we were leaving. We were expecting to pay $5 per cartoon. Nobody informed us that one cartoon is $28. I wouldn’t recommend you to stay there. I paid much more than it worths.StayedNovember 2018November 21, 2018Dear Coastal35719146739, We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Our team is ensuring that the prices of any movie are indicated prior to the start of the movie on the TV display. Our housekeeping and maintenance teams have been made aware of your comments with regards to the linen and heating unit and be assured they will be taken care of. We appreciate you comments and do hope to see you again as our guest in the hopes we can exceed your expectations.
- Global34354036379“Radisson Kitchener review by Global34354036379”ReviewedNovember 20, 2018Trip type:Friends getawayNice hotel with large bathroom. Stayed in suite with King size bed. Decent sized room. Would like it much better if breakfast buffet was included in room rate. Had no issues other than room temperature was cold & had to adjust thermostat.StayedNovember 2018November 21, 2018Dear Global34354036379, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your suite. We do offer breakfast with room rates and would be happy to discuss with you. Our maintenance team is ensuring that the heating unit is in proper working order. We look forward to your next stay.
- jimhI1166KNOwen Sound, Ontario“Excellant review by jimhI1166KN from Owen Sound, Ontario”ReviewedOctober 30, 2018Trip type:FamilyFriendly service, comfortable bed, clean bathroom. New I know but this is what you look for new or old. Clean, friendly service at a good price. I would stay here again and recommend this hotel to family and friends.StayedOctober 2018November 01, 2018Dear jimhI1166KN, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and had wonderful time. We look forward to your next stay and we thank you for your wonderful comments. Have a wonderful day!!
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