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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 847 traveler reviews
Ranked #2 of 14 hotels in Kitchener
Certificate of Excellence 2018
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- nic0lem0rt0n“Don't go here if you want to sleep review by nic0lem0rt0n”ReviewedJuly 30, 2018Trip type:FamilyThe sleep number beds are terrible, spent an hour trying to get them to work. Gave up and didn't sleep at all. The pillows are so thin you would need about 4 per person to make up a normal pillow size.StayedJuly 2018July 30, 2018Dear nic0lem0rt0n, Thank you for sharing your feedback on your recent stay. We are sorry if your stay was not to your expectations. Our staff would have been more than happy to assist with any concerns with your bed or pillows. We hope to have you as our guest again in the future in the hopes to exceed your expectations.
- crenaud22018Maidstone, Canada“Great stay. review by crenaud22018 from Maidstone, Canada”ReviewedJuly 22, 2018Trip type:BusinessMy husband and I have stayed here 2 times. The rooms and bathrooms are very clean. Friendly, helpful staff. Great food and staff at the restaurants. Close to stores... if you need anything. Easy to locate.StayedJuly 2018July 26, 2018Dear crenaud22018, Thank you for you very nice comments on you stay. We are so pleased to have you as our guest again. Our staff were so pleased to read your feedback and appreciate that their hard work was recognized. We hope to see you again very soon.
- JenCToronto“old mattress review by JenCToronto”ReviewedJuly 19, 2018Trip type:Businessthe stay was just okay. The wait to check-in took too long. Mattress was old; outdated room & bathroom; very small fitness centre with limited number of gym equipments. I probably wouldn't return to this hotelStayedJuly 2018July 26, 2018Dear JenCToronto, Thank you for your feedback on your recent stay. We do apologize for any delay at check in and we are reviewing our schedules to ensure we limit any wait time for our arriving guests. We are sorry that our hotel did not meet your expectations. We certainly hope to have you as our guest again in the hopes to exceed your expectations.
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