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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 1,065 traveler reviews
Ranked #11 of 26 hotels in Lansing
Type of Traveler
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Most Recent Traveler Reviews:
- Nancy P“Great customer service! review by Nancy P”ReviewedSeptember 27, 2017Trip type:BusinessGreat customer service. The staff went above and beyond to assist us with a special request. There are a large number of rooms available and there is parking attached to the hotel. The bar and grill offers great food and a nice selection from the bar. There are training rooms in the hotel and the Lansing Center is attached through a pedway. Great location and close to many restaurants and attractions.StayedSeptember 2017Review collected in partnership with this hotelOctober 02, 2017Nancy P., Thank you for sharing your experience with us and I'm very glad to hear that your experience at our hotel was great. It's nice to share these comments with the team. Cheers, Kevin R.
- 262RunnerGirlDouglasville“Late Checkouts Not an option review by 262RunnerGirl from Douglasville”ReviewedSeptember 23, 2017Trip type:CouplesI asked for a late checkout and was told NO. We were running the race on Sunday and had a flight out that evening. We wanted to shower and change. The man checking us in said that he had already given out many late checkouts and couldn't accommodate us. I was only asking for 30 - 45 minutes. I certainly don't believe that housekeeping would have been right there to clean our room at 12 noon. He did say we could use the pool shower which we did. Oh, we were out of the hotel at 12:30, so all we needed was 30 minutes. A positive was that the bell service employees were very polite and helpful. Also it is convenient to the state capitol building.StayedSeptember 2017Review collected in partnership with this hotelSeptember 25, 2017262RunnerGirl, Thank you for taking the time to share you experience with us while you were in town over the Race Weekend. I do apologize that Late Checkouts were no longer available when you placed your request. We do try to honor as many requests as possible and there is a process in place for determining how many we can honor based on incoming arrivals and how much time our housekeeping team needs to ensure all arrivals can be prepared for by 4pm. I have shard your comments with the team as we are always looking at better ways to accommodate our guests needs for future events such as you described. I'm pleased they offered you an alternative solution and understand that a half hour extra is something we should be able to honor on most occasions. Thanks, Kevin R.
- T3509ZLphilsSaginaw, United States“Excellent review by T3509ZLphils from Saginaw, United States”ReviewedSeptember 19, 2017Trip type:BusinessI enjoyed my stay and thought that the service was professional, courteous and helpful. I have attended a work conference and they always set up a block of rooms during the conference and I will be back next year.StayedSeptember 2017Review collected in partnership with this hotelOctober 02, 2017Thank you allowing the Radisson hotel downtown Lansing to be your host while you were in town. We enjoy being the host hotel and hope to see you back soon. Cheers, Kevin R.
46-50 of 558 reviews
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