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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 1,145 traveler reviews
Ranked #11 of 25 hotels in Lansing
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Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- ashley3803Dearborn Heights, Michigan“Not impressed review by ashley3803 from Dearborn Heights, Michigan”ReviewedJuly 13, 2018Trip type:BusinessWe had issues with everything possible during our stay, check in issues, cleanliness issues, no sheets, slow elevators, wrong pricing, rooms not ready on time, slow staff at the restaurants, and very minimal amenities in each of the rooms we reserved.StayedJuly 2018July 14, 2018Ashley3803, Thank you for sharing your experience with us. While it was certainly well below our expectations and standards, we do share all feedback with the team to ensure others do not have similar experiences.
- jadeionHouma, Louisiana“Lansing Radisson review by jadeion from Houma, Louisiana”ReviewedJuly 13, 2018Trip type:Businesspros: -food -available service cons: -housekeeping failing to clean poop from the bathroom door -housekeeping not putting a mattress cover on the bed -only leaves one set of towels -housekeeping not cleaning the rooms in a timely mannerStayedJuly 2018July 14, 2018jadeion, Thank you for taking the time to share your experience. Certainly our basic expectations of our housekeeping team are much higher than you described and I assure you all comments are shared with the team. The cons you described are unacceptable and are being addressed.
- porthuronlanes1Port Huron, Michigan“Georgette review by porthuronlanes1 from Port Huron, Michigan”ReviewedJuly 11, 2018Trip type:BusinessExcellent, efficient and clean, very courteous staff and great food. Price was great, breakfast buffet was awesome, plenty to choose from, even the peakiest eaters would enjoy the buffet, the staff extremely helpful, we were late for breakfast and they were ready to close, they still accommodated us. That says a lot about the service. Kudos to all the staff.StayedJuly 2018July 14, 2018Thank you for choosing the Radisson Hotel Lansing at the Capitol as you Host while you were in town. We are very pleased to see that you enjoyed your stay. We do share all feedback with our team members.
- barbarajE5837CIPhoenix, United States“It was okay but nothing stood out review by barbarajE5837CI from Phoenix, United States”ReviewedJuly 11, 2018Trip type:BusinessBreakfast was horrible and expensive. Room was continually not stocked well. The front desk and valet service we're great. The bed was comfy and everything was okay clean but there were a lot of hairs in the bathroom that didn't belong to us.StayedJuly 2018July 14, 2018While I'm glad to hear your encounters with the staff were great, your F&B/Bathroom experience is certainly below our expectations. We do share all comments with our team to ensure we are continually working to improve for the next guest.
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