Radisson Hotel Lansing at the Capitol

I stayed here because of an event in the hotel. Facilities are good, Internet was stable and fast. Within walking distance of coffee places, many options to eat - but they have limited opening hours at the weekend.

We stayed at the hotel because of the chess tournament. It's very convenient. The staffs are very friendly. But the facility is average, bad beds which are very noisy when you sit on it or make a turnover. The room is cold, it was a cold winter day, but you can feel the cold air flows in around the window. There is no mini refrigerator. However, the staffs are really friendly. No free parking.

It was clear the sheets were not clean prior to our using the room. We found a small credit card case with credit cards in it stuck inside the pillow case. Had the sheets and pillowcases been changed, the credit card case would have fallen out.

We go to this same hotel every year for a convention and it is convenient to the convention which is why we stay at this hotel. Things go wrong every year and this year was the worst! They should know the group is coming and prepare, but other than rooms not being ready until 7:30 pm, So many things went wrong and nothing was ever done about it. General Manager doesn't care about the terrible service, house keeping or what time you check-in.

The staff were completely helpful and friendly, especially Jason. We used the shuttle service from the airport which was free and very helpful as well. The rooms were clean, comfortable beds, and working heaters (thank goodness). The restaurant there isn't worth a visit past coffee really, but there are plenty of other places to dine within walking distance. As well as bars that are cheaper with a better atmosphere. Starbucks in the lobby was hella nice though.