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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 990 traveler reviews
Ranked #6 of 26 hotels in Lansing
Type of Traveler
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Most Recent Traveler Reviews:
- D3976XZstevepTraverse City, United States“This hotel is AWESOME! review by D3976XZstevep from Traverse City, United States”ReviewedOctober 03, 2017Trip type:Solo travelStayed here as it was close to Sparrow hospital. My wife had to have emergency surgery and had complications. Stayed here 6 nights and the staff was fantastic! Front desk, valet, restaurant and housekeeping were very helpful during troubled times! Many thanks!StayedOctober 2017Review collected in partnership with this hotelOctober 09, 2017D3976XZstevep, Thank you for allowing us to be your host while you were in town visiting Sparrow. I'm very pleased to share these comments with our team as it's clear they had a positive impact on your stay and certainly the impression we strive for with our customer service. Cheers, Kevin R.
- Z7086WDmarkdTallahassee, United States“Great service and convenience review by Z7086WDmarkd from Tallahassee, United States”ReviewedOctober 03, 2017Trip type:BusinessOutstanding service from the staff, and a convenient location for my appointments in the Capitol. Front desk adjusted my rate when they saw I had a veteran ID, and valet went and got me a water for my drive back to Detroit. Not very often you get greeted with such a smile and "how are you today" by the cleaning staff.StayedOctober 2017Review collected in partnership with this hotelOctober 09, 2017Z7086WDmarkd, It's very nice to share comments like these with the staff. Thank you very much for your service! Cheers, Kevin R.
- Michael GRapid City, United States“Great Stay review by Michael G from Rapid City, United States”ReviewedOctober 02, 2017Trip type:BusinessThe Radisson was a great stay. Rooms were very clean and the furnishings were up to date. It is nice having the enclosed walk way attached to the hotel, the parking deck, and the Lansing Center. Made for very comfortable walking to the different buildings and events.StayedSeptember 2017Review collected in partnership with this hotel
- 88claralN/A, United States“Not all that impressed review by 88claral from N/A, United States”ReviewedSeptember 29, 2017Trip type:BusinessThey lost my reservation & did not really want to find any way to help me. The temperature control is programed to shut off in the rooms at night, so it gets really stuffy and uncomfortable. Do yourself a favor and leave the hotel for meals. The restaurant would rather not serve you and the Starbucks has faulty equipment.StayedSeptember 2017Review collected in partnership with this hotelOctober 02, 201788claral, Thank you for taking the time to share your experience with us as we do share all these comments with the team. I apologize that your reservation was unable to be found in our system at your check in as that is not at all typical and certainly a helpful response is a basic expectation. I'm glad to understand that they were able to assist in arranging accommodations. I'm not sure I understand your comment regarding temperature control over night as each room has it's own individual HVAC unit and is set up to maintain heat or cool without regard to time of day. We do have a maintenance team on site if you encounter issues in the future. I understand that our starbucks espresso machine was down for 24 hours and apologize that we had to use a temporary smaller unit until the repair could take place. It is the first time we experienced this issue with our Starbucks and not at all a consistant issue you could expect to experience at our hotel. We are committed to quality service and hope for an opportunity to host you again in the near future. Thanks, Kevin R.
6-10 of 524 reviews
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