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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 1,078 traveler reviews
Ranked #11 of 26 hotels in Lansing
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- 638kathleenvMonroe, United States“Excellent place to stay in Lansing, MI review by 638kathleenv from Monroe, United States”ReviewedApril 23, 2017Trip type:BusinessThe room was very clean and spacious and the staff were all very friendly and helpful! The location in downtown Lansing, MI was perfect for dining, shopping and visiting the state capitol. Access to the 13 mile river walk was an added bonus...beautiful walk along the river!StayedApril 2017Review collected in partnership with this hotelApril 28, 2017638kahtleenv, We are very lucky to have such a great location and lots to do in the immediate area of downtown. The riverwalk has been great for this area and a lovely walk! Cheers, Kevin R.
- pennys346lake orion, United States“Excellent everything! review by pennys346 from lake orion, United States”ReviewedApril 17, 2017Trip type:BusinessEverything thing was clean and professional from the time I arrived to check out. Thank you for your attention to detail and for the extra cream and sugar! Housekeeping and the Valet parking were very kind. I look forward to returning next time I'm in town. Everything was within walking distance too!StayedApril 2017Review collected in partnership with this hotelApril 28, 2017Pennys346, Thank you for sharing your great comments with us. It's always nice to share comments like these with the team. We look forward to your return! Cheers, Kevin R.
- elizabethsJ1361ZQamherst ny, United States“Disappointed review by elizabethsJ1361ZQ from amherst ny, United States”ReviewedApril 16, 2017Trip type:FamilyBreakfast shut down early Sunday without warning but reception didn't want to hear about it. Bad coffee and Starbucks closed Easter. Cleaning crew ignored "do not disturb" tag. Failed to give us breakfast and drink coupons. No warning on web site that dining area under renovation. All despite my having loaded app w push notifications.StayedApril 2017Review collected in partnership with this hotelApril 18, 2017EllzabethsJ1361ZQ, I sincerely apologize for your concerns regarding the communication around breakfast service on Easter. We host an Easter Brunch in our ballroom starting at 11am. There was a transition period that we don't normally experience to go from Breakfast to this Brunch. It should have been communicated to you at check in (as well as the breakfast tickets given to you that would have indicated the service time periods.) We are still offering continual food service while the restaurant is under renovations. I have shared your concerns with the staff to ensure others are not impacted the same way during this process. We are handing out welcome letters and menus at check in to reduce communication issues. Kevin A. Ross
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