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TripAdvisor Traveler Rating:
4.5 of 5 stars Based on 1,376 traveler reviews
Ranked #4 of 16 hotels in Manchester
Certificate of Excellence 2017
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- pjg293Sandwich, Massachusetts“Expect Better review by pjg293 from Sandwich, Massachusetts”ReviewedAugust 13, 2017Trip type:FamilyStaff friendly, helpful. Room smelled like disinfectant. Could not regulate heat or AC-either froze or suffocated. Shower lacked water pressure and had annoying whistle. Accessible room but was difficult to reach shower controls. Desk chair squeaked and groaned. Not a comfortable room at all.StayedAugust 2017Review collected in partnership with this hotelAugust 15, 2017We appreciate your comments and understand your frustrations. This is certainly not what we hope to offer our valued guests and we would like to apologize for any inconvenience you had with your room. We understand the importance of a relaxing stay, and we will speak to our team about updating the amenities in each of the rooms. We regret that we were not aware of your concerns during your stay as we would have tried to provide you with an alternate room. We take your concerns seriously and we will work hard to make improvements to our services. We hope to win you over completely next time at our hotel. Thank you.
- 63dawnt“Wedding review by 63dawnt”ReviewedAugust 10, 2017Trip type:Friends getawayRoom was very spacious and nice. Stayed here after a wedding, reception NOT held here. The hotel had 2 or 3 weddings staying at the hotel and did not staff JD Tavern appropriately; only one bartender serving customers. Easy way to shut it down quickly I guess...StayedAugust 2017Review collected in partnership with this hotelAugust 11, 2017It was our pleasure to welcome you to our hotel. We are glad that you enjoyed a relaxing stay in your spacious room. However, we do apologize that you were not fully satisfied with the service at our restaurant. We understand how busy everything gets, and we never want our guests to be frustrated. We will speak to our management team about adding more team members at our restaurant and we appreciate you letting us know about your concern. We hope to win you over completely next time at our hotel. Thank you.
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