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TripAdvisor Traveler Rating:
3.0 of 5 stars Based on 508 traveler reviews
Ranked #14 of 34 hotels in Marietta
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- lmcenheimer“staff rude and not helpful review by lmcenheimer”ReviewedAugust 23, 2018Trip type:FamilyThe staff was rude and not helpful. I was not a happy camper. The customer service was not worth the $80 a night I paid. I am walking on a cane and no one offered to assist with the dolly. No one ever asked me how my stay was. My room was supposed too have a refrigerator and microwave but didn't. I had my infant granddaughter with me and they still insisted that I pack up and move until I asked for a manager.StayedAugust 2018September 06, 2018Thank you for taking the time to write a review. We are sorry to know that your stay was less than what you expected due to the service you received from the staff as well as the availability of the amenities at that time. This is certainly not the kind of experience we would like you to have. We are concerned about the satisfaction of our guests and your feedback is greatly appreciated as it assists us in our continuous goal of improving our services. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.
- wdholmaniii“Nice on the outside review by wdholmaniii”ReviewedAugust 20, 2018Trip type:FamilyHotel looked nice on the outside, but room was less than desirable. Tub did not drain, toilet did not flush right even after they "fixed" it. Room was outdated and hair that was obviously not mine on the bed.StayedAugust 2018August 22, 2018We took over management of this property in January and we have faced many challenges in getting property in shape. We are working on many of the items that you describe and hopefully those sorts of issues are the exception. We apologize for any inconvenience that this caused you. Regards,
- clarencefordAtlanta, Georgia“okay stay review by clarenceford from Atlanta, Georgia”ReviewedAugust 15, 2018Trip type:Businessthe staff can be more attentive and efficient. Bar service was not very good. Ordered a burger and fries and it took over 30 mins for it to come out. bar was not busy at all!. Bartender kept leaving the bar for long periods of time. Rooms was okay with the exception of no laundry bag in the closet and hair in my sinkStayedAugust 2018August 20, 2018Thank you for your recent comments. We are looking into all the issues that you mention and we are doing some retraining of our staff to ensure that a similar situation doesn't occur in the future. We apologize for any inconvenience that this may have caused you. Regards, Brian C
6-10 of 174 reviews
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