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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 687 traveler reviews
Ranked #1 of 2 hotels in New Rochelle
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Most Recent Traveler Reviews:
- SummerLI2015Bellport, New York“Clean, Efficient, Nice Atmosphere review by SummerLI2015 from Bellport, New York”ReviewedJuly 13, 2016Trip type:FamilyThis hotel is in the middle of the city of New Rochelle so it's close to everything. We stayed here because we had a wedding in The Bronx. It was definitely a good choice. The bed was comfortable as well as our room.StayedJuly 2016Review collected in partnership with this hotel
- Kimberly LBaltimore, United States“Convenient and Clean, but beds were UNCOMFORTABLE review by Kimberly L from Baltimore, United States”ReviewedJuly 08, 2016Trip type:FamilyWe used this hotel on a short family trip to NYC. The hotel is conveniently located (within walking distance to the Metro North train). And it was very clean, which is important to me. However, the "sleep number" beds were horrible. We couldn't get the remotes to work, so one bed was extremely hard and the other so soft that you sank into the mattress. In addition, pool hours were too short and not convenient for a family trip.StayedJuly 2016Review collected in partnership with this hotelJuly 11, 2016Thank you for choosing the Radisson Hotel for your visit to New Rochelle. We appreciate the time you took to complete our guest survey. We are happy to see that you enjoyed some areas of our hotel. However, it seems we fell short of your expectations. Our intention is always to ensure a relaxing and delightful stay at our hotel. If your experience was less than perfect, we did not do our jobs; our sincerest apologies. We are terribly sorry to hear you had difficulty with the Sleep Number beds and that you were uncomfortable in any way at all. Luckily, we are in the process of replacing those beds with luxury Simmons Pillow top hospitality mattresses. I have made a note, should you return, that you would prefer a Simmons mattress in your room. Our pool hours are dictated by the new New York State health department laws for pools over 4' deep. We know sometimes closing the pool at 7pm can be inconvenient, but we do the best we can whilst still complying. Once again, our apologies. We will continue to strive to be better today than we were yesterday. Your comments are the catalyst to achieving that goal. Thank you for sharing your thoughts in an effort to help us improve. We look forward to hearing back from you and certainly hope to see you again. We wish you a safe journey wherever your travels may take you.
- Michael LNew Rochelle, United States“Genera review by Michael L from New Rochelle, United States”ReviewedJuly 05, 2016Trip type:Friends getawayThe employees weren't very friendly, but the room was clean. Also, is check in normally after 4pm and check out normally before 11am at Radisson hotels? The hotels I normally stay at are 3pm/12pm with early check in/late check out available. The bathrooms on the top floor of the hotel around the meeting spaces weren't clean.StayedJuly 2016Review collected in partnership with this hotelJuly 07, 2016Thank you for choosing the Radisson Hotel for your visit to New Rochelle. We are so sorry to hear you found our staff not to be friendly during your encounters. We pride ourselves on have welcoming and warm service, hoping that all of our guests feel like part of our Radisson family. There is no reason to ever fall short of that for any guest. I will share your concerns with my team to ensure we never fall short again. Our check in time is 3pm and our check out time is 11am, which is rather standard. We do have early check in and late check out based upon our availability, which is also rather standard. We always do our best to grant all the guest requests we can. Our 24/7 housekeeping staff takes great pride in our high cleanliness scores. Finding the bathrooms on the meeting room level to be unclean is an anomaly. I will bring this to their attention. Thank you for letting us know. We greatly appreciate your feedback. Thank you for taking the time to share your concerns. If you have any other questions or comments, please feel free to contact us directly at the hotel any time at 914.576.3700. We would be happy to speak with you. We hope you enjoy the rest of your summer.
- Hiral PNew Rochelle, United States“Radisson Hotel Stay review by Hiral P from New Rochelle, United States”ReviewedJune 30, 2016Trip type:BusinessThis hotel is amazing! From their excellent rooms to their kind staff I would I highly recommend this hotel. Very clean and provided anything that was needed. NoMa Social food, hotel breakfast and lunch was delicious!StayedJune 2016Review collected in partnership with this hotel
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