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3.5 of 5 stars Based on 242 traveler reviews
Ranked #18 of 50 hotels in Oakland
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Most Recent Traveler Reviews:
- shewstring“Two nights at the Radisson Hotel Oakland Airport review by shewstring”ReviewedJune 22, 2018Trip type:FamilyThe hotel room was very nice. The area around the hotel was not. I didn't feel safe. There was a homeless person wondering around the lobby and the rooms opened up to the parking making me fell less secure. The price was great but I would probable pay more to stay in a safer area.StayedJune 2018
- mattbrown76“A really bad night in Oakland review by mattbrown76”ReviewedJune 18, 2018Trip type:BusinessWaited on the airport shuttle for 25 minutes. Apparently the front desk forgot to tell the drive there was a pickup request made. This is according to the apologetic driver. I got a room on the forth floor of the tower. The single elevator looked to be on its last legs and made strange noised as it approached the lobby level. Then I went up to my room only to discover that two nearly naked people were already in there. Back down and around to the front desk to wait in line again. Apologies again and a second room. Back around and up to the 5th floor. This time no one in the room, but it was full of suitcases and other belongings. Back down and around to the front desk. Skipped the line this time and asked for a third room. Got a room on the 6th floor, repeated the process again this time with a member of the staff. Walking down the hallway, trash cans over flowing and garbage on the floor. Lots of noise from the rooms we passed by (9:30 on a Sat night), one person was vacuuming. I don't understand why someone was vacuuming a hotel room at 9:30 in the evening. Finally got to the room. Went to sleep early for a very early flight out the next day. Apparently, with all of the room changes, the front desk got confused about who was in what room so they decided to call my room and ask who i was... at 12:30am. Awful.StayedJune 2018June 21, 2018We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. The issues you experienced will be thoroughly looked into. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
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