What are E-CERTs?
E-Certs (Electronic Certificates) are limited time, virtual discounts and special offers that can only be used when booking on radisson.com, radissonblu.com, countryinns.com, clubcarlson.com, radissonblu-edwardian.com, parkinn.com, parkplaza.com and artotels.com using your personal E-Cert code.
E-Certs are issued to a specific customer, typically via email. You cannot request an E-Cert, but may be eligible to receive an E-Cert in the future if you join Club Carlson and sign up to receive special offers.
Reservations using E-Certs must be booked on brand websites only. They cannot be booked through online travel agencies, hotels, travel agencies, or reservation call centers.
Review details of an open E-Cert by entering the code below. If you are a Club Carlson member you may sign in to your account to view a list of open E-Certs associated with your account.
E-Cert Questions & Answers
I have an electronic gift card (e-certificate or e-gift card) that can be used at Radisson Blu®, Park Inn® by Radisson and Missoni hotels in Europe and the Middle East. Is an E-Cert the same as my e-gift card?
If you are a Club Carlson member you may sign in to your account and view a list of your open E-Certs. If you are not a Club Carlson member, or if the E-Cert was not associated to your Club Carlson account, you will need to refer to the email you received to find your number. If you no longer have your email, the E-Cert is considered lost and is not replaceable.
I signed in to my Club Carlson account to view my E-Certs and they aren’t listed. Where can I find them?
Expired E-Certs are not listed so it is possible that your E-Cert is no longer available for use. To verify if the E-Cert is still available for use, you can access the details using the lookup feature on this page or by linking to the offer from the email you receive. Most E-Certs should be associated to your Club Carlson account, however if you have one that isn't listed but is still available, you can still redeem it by entering the E-Cert code during the booking process.
My E-Cert is open and available for use but it is not being applied when I try to use it. What should I do?
Please review the terms & conditions of your E-Cert offer to confirm the reservation you are attempting to book meets the offer requirements. Participating hotels, booking dates, stay dates and applicable rates vary by E-Cert. If you continue to have problems using the E-Cert, please contact Customer Care for assistance.
Yes, the E-Cert can be applied to your reservation if the adjustment is made prior to hotel check-in on the brand website or clubcarlson.com. Please note that this does not apply if the original reservation required any pre-payment at the time of booking (e.g. advance purchase rate, deposit).
Yes, you can change the reservation as long as the new, adjusted reservation meets the E-Cert requirements and the changes are made before the original check-in date. Please note however that this only applies to reservations that did not require any pre-payment at the time of booking (e.g. advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.
Yes, if you cancel the reservation before checking in at the hotel the E-Cert will be re-opened as long as the offer has not expired. Please note however that this only applies to reservations that did not require any pre-payment at the time of booking (e.g. advance purchase rate, deposit) and there were no cancellation fees due upon cancellation.
Generally, no. Most E-Certs are not transferable, but may vary by offer. Please review the E-Cert offer Terms & Conditions for the E-Cert to confirm if you are able to use it for someone else.
If you have typed the E-Cert code, please verify you have entered it correctly. If that does not help or if you have used a link to access the website, Club Carlson members can sign in to their account to view a list of available E-Certs and reservations. If you are not a member or have questions, you may contact Customer Care for further assistance.
My E-Cert allows me to book more than one room, but I want to book them on separate reservations. Can I do this?
No, to apply the E-Cert discount to multiple rooms, one reservation must be booked. E-Certs are closed upon reservation confirmation and cannot be used multiple times.
No, only one E-Cert is allowed per reservation.
I have an electronic gift card (e-certificate or e-gift card) that can be used at Radisson Blu, Park Inn by Radisson and Missoni hotels in Europe and the Middle East. Is an E-Cert the same as my e-gift card?
No, an E-Cert is not the same as an e-gift card. E-Certs cannot be purchased while the e-gift cards are pre-paid gift cards that can be purchased online and at the participating hotels. For more information about Gift Cards, click here.
I entered my electronic gift card number in the E-Cert Code field and am receiving an error. What should I do?
E-Certs are not the same as electronic gift cards (e-certificate or e-gift card) that can be used at Radisson Blu, Park Inn by Radisson and Missoni hotels in Europe and the Middle East. Both certificates have different redemption instructions. For more information about Rezidor Gift Cards, click here.