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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 1,021 traveler reviews
Ranked #6 of 16 hotels in King of Prussia
48% of travelers recommend
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Pamela CValley Forge, United States“Valley Forge Hotel and Casino review by Pamela C from Valley Forge, United States”ReviewedSeptember 20, 2016Trip type:BusinessRooms were spacious and clean. Staff was very helpful and friendly. A little bit of construction going on but even the workers were courteous. Food at the American Grill was a little pricey but the amount you received made it worth it. Two could have eaten for the price of one. Hotel was very amenable. Would definitely stay here again.StayedSeptember 2016Review collected in partnership with this hotel
- Jennifer PSomerville, United States“usual poor service review by Jennifer P from Somerville, United States”ReviewedSeptember 19, 2016Trip type:Familytraveling with an infant and confirmed at booking that we could have a crib in the room. called 2 weeks before to confirm the request. called again on the day of travel to mention a late arrival and request the crib be set up in the room. when we arrived, we were assured the crib was in the room. we entered the room - NO CRIB. not only that, but there's no crib in the whole hotel. the lovely staff offered a cot for my 9 month old. as if that was a safe option. hugely upset by the fact that we had no place for my infant to sleep, despite the constant reassurances we had a crib. in addition, found a hair in the towels. and the hotel is impossible to find from the highway.StayedSeptember 2016Review collected in partnership with this hotelSeptember 24, 2016Jennifer, we are truly sorry for the miscommunication about the crib for your little one. Our team did try to ensure that your room was ready and waiting when you arrived; however we didn’t communicate effectively how important it was for you to only be placed in your preassigned room. During check-in, our team saw an upgraded room available and tried to help make your stay a bit more enjoyable, albeit causing it to be less enjoyable. We know that this doesn’t make your stay any better, and we want you to know we have discussed with the team the need for even more enhanced communication in the future. Thank you for sharing this with us.
- Kevin NMidwest City“Disappointed review by Kevin N from Midwest City”ReviewedSeptember 19, 2016Trip type:FamilyRooms were run-down. Shower was moldy. Thin walls with noisy neighbors. I wanted to go to the casino and thought this would be a nice place since it's a Radisson property and was next door to the casino - I was highly disappointed, the room did not meet expectations. The hotel needs a renovation.StayedSeptember 2016Review collected in partnership with this hotelSeptember 24, 2016Thanks for sharing your experience with us Kevin. It is also disappointing to us to hear about your stay and we want to apologize for any inconveniences your encountered. We have been working hard to renovate all of our guest rooms in both properties, and are sorry that you didn’t see our progress during your stay. Some of the rooms are scheduled to be completed in the coming months, and we are anxious to show you our progress.
1-5 of 441 reviews
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