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TripAdvisor Traveler Rating:
3.0 of 5 stars Based on 371 traveler reviews
Ranked #4 of 5 hotels in Glendale
57% of travelers recommend
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Most Recent Traveler Reviews:
- Q5394NPjeremysBeaver, United States“They've let this hotel go - stay somewhere else til they fix it up! review by Q5394NPjeremys from Beaver, United States”ReviewedNovember 30, 2016Trip type:FamilyWe had a number of issues during our 5 night stay there. We stayed there since it was close to my parents, but in hindsight it may have been better to stay with my Hilton preference. Good-the pool area was great and clean, front desk people were very friendly. Bad-LOTS OF THEM NO HOT WATER in the morning on 3 of the 5 days No pool towels, they kept saying they were doing laundry, and were behind due to demand. WE WERE ABOUT THE ONLY PEOPLE USING THE POOL FOR 5 DAYS??? Kept having to ask for extra bath towels, we were staying with our children, we kept getting 2 towels a day, for 5 people, really? the side hotel door LOCK WAS BROKEN, so we felt safety was compromised some. We found out the owner of this hotel is building a Marriott next door, then he will renovate this one. But it appears they have pretty much have let it go, and unfortunately we probably won't use either hotel, due to this poor experience.StayedNovember 2016Review collected in partnership with this hotelDecember 01, 2016Dear Q5394NPjeremys, Thank you for your review. We send our apologies about the experience you had while at our hotel! Thank you for the kind words about our pool area and our staff! We hope to have a second chance at one of our state of the art properties when your travels bring you back to the area! Best Regards.
1-5 of 147 reviews
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