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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 708 traveler reviews
Ranked #22 of 116 hotels in Panama City
81% of travelers recommend
Certificate of Excellence 2016
Type of Traveler
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Most Recent Traveler Reviews:
- Michael HFort Lauderdale, United States“Summit review by Michael H from Fort Lauderdale, United States”ReviewedAugust 28, 2016Trip type:BusinessFood quality was inconsistent and took over an hour to get a sandwich when we were only 4 people in restaurant. We booked 16 days and had to leave after 9 days because hotel services were not tolerable. We were told we would have to pay $560 cancellation fee. Manager argued that we must have purchased on internet hotels.com or others like that. I explained that we purchased on Radisson Summit site and he then explained that that's just the way it is. After 20 minutes of discussion and him checking records to see that we had stayed there on business before he agreed to make this one time exception. Similar experience with food that was poor quality or did not arrive. If you stay here get used to a big smile from employees and then nicely saying sorry that's the way we do it.StayedAugust 2016Review collected in partnership with this hotelAugust 31, 2016Dear Mr. Michael Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We will contact you directly to offer our apologies and a solution. We hope for another opportunity to exceed your expectations.
1-5 of 56 reviews
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