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TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 1,017 traveler reviews
Ranked #3 of 10 hotels in Scranton

Traveler rating

  • Excellent
    358
  • Very Good
    242
  • Average
    189
  • Poor
    128
  • Terrible
    100

Type of Traveler

  • traveler_type_families
    Family
    352
  • traveler_type_couples
    Couples
    262
  • traveler_type_solo
    Solo travel
    55
  • traveler_type_business
    Business
    215

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Scranton Hotel Exterior Hotel in Scranton Scranton Hotel's Grand Lobby Atrium Expansive Lobby at This Hotel in Scranton Historic Hotel in Downtown Scranton
TripAdvisor Photos
Lackawanna Station at Night Property Main Guest Room Queen Queen Guest Room Master Suite Guest Room Master Suite

Most Recent Traveler Reviews:

  • virginial277
    “Lackawanna review by virginial277
    4.0  of 5 stars
    Reviewed 
    July 19, 2017
    Trip type: 
    Family
    A hotel with great character (marble, ceiling tiles). The only problem was the low toilet. The internet was a bit slow. Marketplace was within walking distance. Steamtown National Historic Site was only a mile away and excellent place to see.
    Stayed 
    July 2017
    4.0  of 5 stars
    Rooms
    4.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    4.0  of 5 stars
    Service
    Review collected in partnership with this hotel
  • josephdR8125TL
    Scranton, United States
    “Completely robbed for a room that smelled like urine review by josephdR8125TL from Scranton, United States
    1.0  of 5 stars
    Reviewed 
    July 19, 2017
    Trip type: 
    Family
    I was told one price at check in and then charged a much higher amount because hotel staff cannot communicate with each other. The lobby smelled like urine and my complaints were completely ignored and never resolved. The bar staff at Trax was rude and inattentive and the hotel was overrun by rowdy, drunk wedding guests. This place is an absolute nightmare.
    Stayed 
    July 2017
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    1.0  of 5 stars
    Sleep Quality
    1.0  of 5 stars
    Location
    1.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    Katie C, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review,
    July 20, 2017
    We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.