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TripAdvisor Traveler Rating:
4.0 of 5 stars Based on 1,136 traveler reviews
Ranked #48 of 174 hotels in Phoenix
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Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- jasoncF3726HQDenver, United States“Friendly, comfortable review by jasoncF3726HQ from Denver, United States”ReviewedDecember 18, 2017Trip type:BusinessThe staff was very friendly and the bed was comfortable. The phone system was down when I arrived so I could not request the airport shuttle. This was a minor setback and the staff was very apologetic and accommodating.StayedDecember 2017Review collected in partnership with this hotel
- G7406LOmichaelsLAS VEGAS, United States“Poorly trained staff review by G7406LOmichaels from LAS VEGAS, United States”ReviewedDecember 11, 2017Trip type:BusinessHad to check out a day early due to business. The front desk clerk was unable to figure out how to check me out early, and I had to call the hotel when I got home and talk to someone else to ensure that I was checked out. Then I was billed for the day that I didn't stay, and when I called to resolve the issue the clerk I spoke with did not know how to refund the overbill. She stated that a manager would have to fix it. Five days later I still have the overbill on my credit card.StayedDecember 2017Review collected in partnership with this hotelDecember 14, 2017Thank you for taking the time to write a review. We always desire for our valued guests experience to be outstanding and we apologize to hear that you were not pleased with your stay due to the service you received from our staff at that time. This is certainly not the kind of experience we would like you to have. Please reach out to our accounting department if you require additional assistance regarding the charges on your bill. Your feedback is appreciated and will be forwarded to the hotel management for further improvements. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.
- 757tracis“Mad to pay parking fees review by 757tracis”ReviewedDecember 06, 2017Trip type:FamilyLove the hotel, staff and location. But paid $6 parking fee on top of the already paid hotel fee. This is not necessary for this location. I have stayed here numerous times in the past and no fee was charged. Most hotels in this area do not charge a parking fee.StayedDecember 2017Review collected in partnership with this hotelDecember 10, 2017Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of parking fees. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
- 398lydiajPhoenix, Uganda“This was so easy! I loved it! review by 398lydiaj from Phoenix, Uganda”ReviewedDecember 05, 2017Trip type:Solo travelI had things planned, but this was such a comfortable hotel, I wished I would have planned time to just be at the hotel. It is really close to the airport. They do charge $6.00 for parking every night. But that is not exorbitant. The front desk is very responsive.StayedDecember 2017Review collected in partnership with this hotelDecember 10, 2017Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed your stay with us. We look forward to your next stay! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
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