Main Content
BOOK NOW

Review or change an existing reservation:
Sign in to view all reservations in your account
Or review or change a specific reservation:
 
 
 

TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 1,461 traveler reviews
Ranked #14 of 29 hotels in Rochester

Traveler rating

  • Excellent
    541
  • Very Good
    380
  • Average
    257
  • Poor
    157
  • Terrible
    126

Type of Traveler

  • traveler_type_families
    Family
    352
  • traveler_type_couples
    Couples
    187
  • traveler_type_solo
    Solo travel
    77
  • traveler_type_business
    Business
    583

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    4.0 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Welcome to This Hotel in Rochester, New York Rochester Hotel's Modern Lobby Rochester, NY Hotel Rooms Hotel Rooms in Rochester Rochester Hotel with Fitness Center
TripAdvisor Photos
Public Bike Rentals (fee applies) Exterior View Executive Suite/Lounge Area Two Queen Beds, Club Level Exterior River View

Most Recent Traveler Reviews:

  • andreaeI3907JM
    Seaford, New York
    “Worms in bed review by andreaeI3907JM from Seaford, New York
    1.0  of 5 stars
    Reviewed 
    July 17, 2017
    Trip type: 
    Family
    The rooms were dirty. I found worms in one of the beds. The bathroom had hair in the sink. The beds had black hairs in the sheets. I was in three rooms and all were dirty. The hotel restaurant was dirty too. The table we sat at was sticky and had bugs crawling on it while we were eating.
    Stayed 
    July 2017
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    1.0  of 5 stars
    Sleep Quality
    2.0  of 5 stars
    Location
    1.0  of 5 stars
    Cleanliness
    3.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    , Manager at Radisson Hotel Rochester Riverside, responded to this review,
    July 18, 2017
    Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to the Radisson Hotel Standards. We apologize that your experience wasn't enjoyable, and we certainly hope you will give us a chance to change your mind in the future!
  • Chad H
    Copperas Cove, Texas, United States
    “Expensive Hotel, VERY Cheap Customer Service review by Chad H from Copperas Cove, Texas, United States
    2.0  of 5 stars
    Reviewed 
    July 16, 2017
    Trip type: 
    Family
    With a name like Radisson, you would think that the hotel would live up to is reputation. When a customer cant even get any of the hotel staff to change the batteries in a TV remote, instead they tell you to just not watch TV, that ensures that I will never come back to this hotel ever again. There were black dye stains on the white bath towels, and their continental breakfast costs more that a nice restaurant and you get less food. After talking to them a little, I did get them to let me have free parking at the hotel, which would have cost me another $17 just for the 10 hours that we were there.
    Stayed 
    July 2017
    3.0  of 5 stars
    Rooms
    2.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    2.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    , Manager at Radisson Hotel Rochester Riverside, responded to this review,
    July 17, 2017
    Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to the Radisson Hotel Standards. We apologize that your experience wasn't enjoyable, and we certainly hope you will give us a chance to change your mind in the future!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.