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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 1,554 traveler reviews
Ranked #19 of 29 hotels in Rochester
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Most Recent Traveler Reviews:
- M6689UQdianaacorning, ny, United States“Clean and comfortable, understaffed for concert review by M6689UQdianaa from corning, ny, United States”ReviewedSeptember 18, 2017Trip type:Friends getawayClean and comfortable rooms. Lounge and restaurant were extremely slow for a concert night as there were very few people working. I would stay here again due to the location within walking distance of Blue Cross Arena.StayedSeptember 2017Review collected in partnership with this hotel
- susanaP601AU“Filthy, chaotic mess! review by susanaP601AU”ReviewedSeptember 12, 2017Trip type:BusinessNo housekeeping services, stayed 2 nights and no one cleaned my room, the bathroom was filthy-caked on toothpaste, feces on the bathroom wall, no shuttle van drivers so no airport shuttle-instead they put me in a cigar stinking taxi, nasty and untrained front desk staff who couldn't even verify my room rate. Warning: DO NOT STAY HERE! It is unsafe (someone was murdered here a few months ago)StayedSeptember 2017Review collected in partnership with this hotelSeptember 13, 2017Thank you for reaching out to us and writing a review. We sincerely apologize for the multiple issues you've encountered during your stay. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service during your stay. Your feedback give us the opportunity so we can continually improve our services. Your review will be forwarded to the hotel management to ensure staff services and guest rooms are up to Radisson Hotels standards.
- richardhB7053GOhenrietta, ny, United States“elevator nightmares review by richardhB7053GO from henrietta, ny, United States”ReviewedSeptember 11, 2017Trip type:FamilyThe efforts of helpful, responsive staff and the good food and drink provided for our event were seriously compromised by elevators were either not fully operational, unresponsive, or bypassed selected floors (at least they stopped on the way down, usually). Having to allow an extra 10 - 30 minutes to get to another location in the hotel is unacceptable.StayedSeptember 2017Review collected in partnership with this hotel
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