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TripAdvisor Traveler Rating:

3.5 of 5 stars
3.5 of 5 stars Based on 1,554 traveler reviews
Ranked #19 of 29 hotels in Rochester

Traveler rating

  • Excellent
    546
  • Very Good
    388
  • Average
    275
  • Poor
    184
  • Terrible
    161

Type of Traveler

  • traveler_type_families
    Family
    375
  • traveler_type_couples
    Couples
    196
  • traveler_type_solo
    Solo travel
    80
  • traveler_type_business
    Business
    623

Rating summary

  • Sleep Quality
    4.0 of 5 stars
  • Location
    4.0 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.0 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.0 of 5 stars
Traveler tips help you choose the right room.
Hotel Photos
Welcome to This Hotel in Rochester, New York Rochester Hotel's Modern Lobby Rochester, NY Hotel Rooms Hotel Rooms in Rochester Rochester Hotel with Fitness Center
TripAdvisor Photos
Public Bike Rentals (fee applies) Exterior View Executive Suite/Lounge Area Two Queen Beds, Club Level Exterior River View

Most Recent Traveler Reviews:

  • M6689UQdianaa
    corning, ny, United States
    “Clean and comfortable, understaffed for concert review by M6689UQdianaa from corning, ny, United States
    3.0  of 5 stars
    Reviewed 
    September 18, 2017
    Trip type: 
    Friends getaway
    Clean and comfortable rooms. Lounge and restaurant were extremely slow for a concert night as there were very few people working. I would stay here again due to the location within walking distance of Blue Cross Arena.
    Stayed 
    September 2017
    4.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    3.0  of 5 stars
    Sleep Quality
    4.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    2.0  of 5 stars
    Service
    Review collected in partnership with this hotel
  • susanaP601AU
    “Filthy, chaotic mess! review by susanaP601AU
    1.0  of 5 stars
    Reviewed 
    September 12, 2017
    Trip type: 
    Business
    No housekeeping services, stayed 2 nights and no one cleaned my room, the bathroom was filthy-caked on toothpaste, feces on the bathroom wall, no shuttle van drivers so no airport shuttle-instead they put me in a cigar stinking taxi, nasty and untrained front desk staff who couldn't even verify my room rate. Warning: DO NOT STAY HERE! It is unsafe (someone was murdered here a few months ago)
    Stayed 
    September 2017
    1.0  of 5 stars
    Rooms
    1.0  of 5 stars
    Value
    1.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    1.0  of 5 stars
    Cleanliness
    1.0  of 5 stars
    Service
    Review collected in partnership with this hotel
    , Manager at Radisson Hotel Rochester Riverside, responded to this review,
    September 13, 2017
    Thank you for reaching out to us and writing a review. We sincerely apologize for the multiple issues you've encountered during your stay. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service during your stay. Your feedback give us the opportunity so we can continually improve our services. Your review will be forwarded to the hotel management to ensure staff services and guest rooms are up to Radisson Hotels standards.
  • richardhB7053GO
    henrietta, ny, United States
    “elevator nightmares review by richardhB7053GO from henrietta, ny, United States
    3.0  of 5 stars
    Reviewed 
    September 11, 2017
    Trip type: 
    Family
    The efforts of helpful, responsive staff and the good food and drink provided for our event were seriously compromised by elevators were either not fully operational, unresponsive, or bypassed selected floors (at least they stopped on the way down, usually). Having to allow an extra 10 - 30 minutes to get to another location in the hotel is unacceptable.
    Stayed 
    September 2017
    4.0  of 5 stars
    Rooms
    3.0  of 5 stars
    Value
    4.0  of 5 stars
    Sleep Quality
    3.0  of 5 stars
    Location
    4.0  of 5 stars
    Cleanliness
    5.0  of 5 stars
    Service
    Review collected in partnership with this hotel
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.