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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 687 traveler reviews
Ranked #12 of 29 hotels in Rochester
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Most Recent Traveler Reviews:
- Mark HEast Meadow, United States“Feeling its age review by Mark H from East Meadow, United States”ReviewedMay 20, 2017Trip type:FamilyIn need of renovation to justify charging as much or more than hotels in Henrietta area. Very convenient to RIT campus. Beds extremely creaky. Afraid to roll over, otherwise it might wake up everyone else in the room.StayedMay 2017Review collected in partnership with this hotelMay 21, 2017We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. However, we are thrilled to hear that you enjoyed our convenient location near RIT! We hope you will consider us again in the future.
- 379debradNew York, United States“Very clean rooms and great pool! review by 379debrad from New York, United States”ReviewedMay 15, 2017Trip type:FamilyI was pleasantly surprised by the quality of service and the cleanliness of the room when I stayed at the Radisson Airport Hotel in Rochester. Also the pool was one of the best hotel pools I have experienced recently. A very nice size. The rooms were small and the beds only doubles - not queens, but it was comfy cozy and very clean - that is what I am always concerned with. I would definitely recommend this hotel - a very good value for the money.StayedMay 2017Review collected in partnership with this hotelMay 19, 2017Thank you for your feedback and for taking the time to write about your experience. It is so fantastic to hear that you enjoyed your stay! We pride ourselves on the friendliness of our staff and the cleanliness of the hotel. We are thrilled your stay was comfortable and that you felt we were a great value. On behalf of the Radisson, we look forward to your next visit!
- jasonz460New York City, United States“Bugs, bugs, bugs review by jasonz460 from New York City, United States”ReviewedMay 13, 2017Trip type:BusinessWow, found this place when my flight got cancelled and needed a place to stay last minute. I wish I had slept on the floor at the airport. The first room I stayed in had a large dead bug on the sheet, tucked in under the covers. They assured me it was an error and gave me a new room in which there was a giant live bug walking down the pillowcase. Absolutely filthy and disgusting do NOT stay there. The staff was polite but not helpful and the manager clearly didn't care. They left me stranded in a city I didn't know trying to find a new place to go on my phone and were not helpful.StayedMay 2017Review collected in partnership with this hotelMay 15, 2017Thank you for taking the time to share your feedback. We apologize to know that you were not satisfied with the condition of your room and the service you received from our staff during your stay. This is certainly not the kind of experience we would like for our valued guests to have. Our team is working hard to ensure that our guests are comfortable and are receiving our best service. Your feedback is highly appreciated as it gives us the opportunity to correct any imperfections we may have in our services. We hope for another opportunity to make a more favorable impression in the future.
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