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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 697 traveler reviews
Ranked #11 of 29 hotels in Rochester
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- Kathy DLockport, NY, United States“Beware of extra charges. review by Kathy D from Lockport, NY, United States”ReviewedJune 06, 2017Trip type:Friends getawayA charge of $12.00 per night was added to my bill for "upper floor". I did not ask for an upper floor and I was not told that I would be charged extra for being assigned a room on the 4th floor. I was also charged $25.00 extra for each night for the upgraded room and amenities that I had requested. I got a few of the amenities but not the upgraded room with the extra perks. We agreed that it was fair to pay half of the upgraded charge after I brought it to their attention. Bed was comfortable.StayedJune 2017Review collected in partnership with this hotelJune 07, 2017Thank you for taking the time to reach out and inform us about the miscommunication regarding your bill. On our end, we received both a request for an upper floor and a business class room, both of which are an upcharge. We apologize for the difficulties you encountered, but are happy to see the situation has been resolved.
- Mark HEast Meadow, United States“Feeling its age review by Mark H from East Meadow, United States”ReviewedMay 20, 2017Trip type:FamilyIn need of renovation to justify charging as much or more than hotels in Henrietta area. Very convenient to RIT campus. Beds extremely creaky. Afraid to roll over, otherwise it might wake up everyone else in the room.StayedMay 2017Review collected in partnership with this hotelMay 21, 2017We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. However, we are thrilled to hear that you enjoyed our convenient location near RIT! We hope you will consider us again in the future.
- 379debradNew York, United States“Very clean rooms and great pool! review by 379debrad from New York, United States”ReviewedMay 15, 2017Trip type:FamilyI was pleasantly surprised by the quality of service and the cleanliness of the room when I stayed at the Radisson Airport Hotel in Rochester. Also the pool was one of the best hotel pools I have experienced recently. A very nice size. The rooms were small and the beds only doubles - not queens, but it was comfy cozy and very clean - that is what I am always concerned with. I would definitely recommend this hotel - a very good value for the money.StayedMay 2017Review collected in partnership with this hotelMay 19, 2017Thank you for your feedback and for taking the time to write about your experience. It is so fantastic to hear that you enjoyed your stay! We pride ourselves on the friendliness of our staff and the cleanliness of the hotel. We are thrilled your stay was comfortable and that you felt we were a great value. On behalf of the Radisson, we look forward to your next visit!
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