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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 697 traveler reviews
Ranked #11 of 29 hotels in Rochester
Type of Traveler
Traveler tips help you choose the right room. Room Tips (5)
Most Recent Traveler Reviews:
- jasonz460New York City, United States“Bugs, bugs, bugs review by jasonz460 from New York City, United States”ReviewedMay 13, 2017Trip type:BusinessWow, found this place when my flight got cancelled and needed a place to stay last minute. I wish I had slept on the floor at the airport. The first room I stayed in had a large dead bug on the sheet, tucked in under the covers. They assured me it was an error and gave me a new room in which there was a giant live bug walking down the pillowcase. Absolutely filthy and disgusting do NOT stay there. The staff was polite but not helpful and the manager clearly didn't care. They left me stranded in a city I didn't know trying to find a new place to go on my phone and were not helpful.StayedMay 2017Review collected in partnership with this hotelMay 15, 2017Thank you for taking the time to share your feedback. We apologize to know that you were not satisfied with the condition of your room and the service you received from our staff during your stay. This is certainly not the kind of experience we would like for our valued guests to have. Our team is working hard to ensure that our guests are comfortable and are receiving our best service. Your feedback is highly appreciated as it gives us the opportunity to correct any imperfections we may have in our services. We hope for another opportunity to make a more favorable impression in the future.
- 212carlosalbertoq“Stay in Rochester review by 212carlosalbertoq”ReviewedMay 11, 2017Trip type:BusinessGreat place to stay. You get your money's worth. Staff is excellent. They treat you like... "you're a somebody !!" The restaurant has good food with reasonable prices. Too bad I stayed on for the one night onlyStayedMay 2017Review collected in partnership with this hotelMay 12, 2017Thank you for your feedback and for taking the time to write about your experience. We are thrilled to hear that you "felt like a somebody" with us! This is such a fantastic compliment, and truly embodies what our team works so hard to accomplish. I will certainly be sharing this with the team. Thank you again, and we look forward to your next stay with us!
- tquinn27Philadelphia, Pennsylvania“Comfortable and convenient stay review by tquinn27 from Philadelphia, Pennsylvania”ReviewedMay 08, 2017Trip type:CouplesMy husband and I booked our stay for Imagine RIT. It was perfect for us. Our sons rooms .4 miles away. Everything was local and convenient. The room itself was standard. We stayed in a standard King room. It was clean and the staff was courteous and pleasant. The indoor pool was nice and the room was warm. We enjoyed our stay!StayedMay 2017Review collected in partnership with this hotelMay 11, 2017Thank you for your feedback! We are so glad to hear that you enjoyed our wonderful location, pool, and staff. Our entire staff works exceptionally hard to ensure that every guest has a comfortable stay, and it makes our day to know that our efforts are appreciated. We certainly look forward to your next visit!
- shakia2017rochester, United States“hotel guest review by shakia2017 from rochester, United States”ReviewedMay 04, 2017Trip type:Businessit is an ok place for short term stay. they have a nice swimming pool. it took forever to check in and out and the staff was snappy and not very friendly. the lock on the window to the outside was broken. the room was on the first floor so i was a bit concerned about safety. the hotel is far from shopping, food places, etc. it is also very far from the train station. it cost 20 to 30 dollars by cab to get to the train station.StayedMay 2017Review collected in partnership with this hotelMay 05, 2017We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. However, we are pleased that you enjoyed our large indoor swimming pool. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
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