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TripAdvisor Traveler Rating:
3.5 of 5 stars Based on 743 traveler reviews
Ranked #17 of 29 hotels in Rochester
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Most Recent Traveler Reviews:
- ChrisLongIsland_NYLong Island, NY“Back to school overnighter review by ChrisLongIsland_NY from Long Island, NY”ReviewedAugust 27, 2018Trip type:FamilyOverall, the hotel was clean and sufficient for what I needed. There were issues with the key cards not properly working - for myself and other guests. The AC is a bit on the noisy side, but I managed to sleep thru it. Beds were comfortable, but brought my own pillow. Housekeeping did not replace/replenish any used glasses, toiletries, towels, coffee or tea during my 2 night stay.StayedAugust 2018
- vilmag22Saranac Lake, New York“My experience review by vilmag22 from Saranac Lake, New York”ReviewedAugust 23, 2018Trip type:FamilyThe hotel itself was okay but what I didn’t enjoy was that I had to wait an hour and a half for my room because it wasn’t clean even though I got there during check in hours. After driving for more than five hours, I was really looking forward to just getting to my hotel to relax. Unfortunately that wasn’t my case. Very disappointing.StayedAugust 2018
- roshandascottJacksonville, Florida“Don’t know if I will stay again. review by roshandascott from Jacksonville, Florida”ReviewedAugust 14, 2018Trip type:BusinessDon’t know if I will o will stay here again.when we returned for the evening our breakfast was still there untouched water bottles was still on the counter. Only the trash was taken out and the towels was taken.StayedAugust 2018September 11, 2018Thank you for posting a review. We are sorry to hear that you were not satisfied with the service you received from our housekeeping staff at that time. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
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